OKDERMO.comReviews of okdermo.com

Reply from OKDERMO.comOct 23, 2026

Dear Tamara, we’re sorry to hear about your experience and understand your frustration with the delay and tracking information. We take your concerns seriously and would like the opportunity to investigate and resolve this issue. Please contact our customer support team with your order details so we can review your case and find a suitable solution. Thank you for your patience. Best regards, OKDERMO Customer Support Team

Reply from OKDERMO.comMay 22, 2026

Thank you for your review! Please reach us via email [email protected] and we will help you asap. Thank you! Regards ------------------- Update: Dear customer, Thank you for your feedback. We are sorry that your experience ended in frustration, and we understand that waiting for a refund and having to follow up more than once was disappointing. At the same time, we would like to clarify a few important details from our side. The parcel was not lost or undelivered due to negligence by OKDERMO. The shipment was held by the customs authorities in the destination country, who requested additional documentation. We remained in contact and provided the documents needed for customs clearance. Unfortunately, the recipient country ultimately refused clearance according to its own internal decision-making process. This was outside our control, and we cannot influence how customs authorities in each country handle or reject imported parcels. After the parcel was returned through the postal process, we contacted you regarding the refund procedure. From our side, we also requested the necessary details and later asked you to get in touch again so we could resolve the matter. Once contact was re-established and the refund information was confirmed, we completed the refund, excluding shipping costs, in accordance with our shipping and refund policy. We fully accept that the process was not as smooth as it should have been, and we sincerely apologize for the delay and inconvenience. However, we also feel that the review does not fully reflect the customs-related circumstances and the fact that we did provide support and documentation during the clearance process. Our only intention was for the review to describe the full situation fairly, including both the refund delay and the customs issue that originally caused the parcel not to be delivered. We are glad that the refund has now been completed, and we regret that the closing communication made you feel uncomfortable. We will take this feedback seriously and use it to improve how we communicate in difficult cases. We wish you all the best. Kind regards, OKDERMO Customer Support

Reply from OKDERMO.comJan 27, 2025

We don't accept payments directly but via 3rd party payment providers and according to international rules all the payment providers and exchanges should collect KYC, we have nothing related to this procedure but financial institutions should make that according to the law. It is the same as if you blame your bank for it asking for your SSN. If you are concerned - just don't use this bank but it shouldn't be our 1star for this reason, we simply don't have other options unless using these payment options. If you offer something better - you are welcome! All the best!

Reply from OKDERMO.comAug 18, 2023

Dear Jessica, we sincerely believe that you are not our customer and wrote that review by mistake or for some other reasons (unfair competition). No one with such a name never reached us via email with any complains. We think that Trustpilot manipulates the reviews in abusive way without any verification of its clients and soon that will be stopped by the regulators, we actively complaining regarding this issue to a different assositaions to stop abusive behaviour related to ufair competition. We are open to any requests and will gladly hear your complaints about your experience. We are open to resolve any issues related to your order. Dear "Jessica" If your experience is indeed as written please reach us directly and we will resolve your case instantly. With Warm Regards, OKDERMO.com team

Reply from OKDERMO.comJul 25, 2023

Dear Farnur, we sincerely believe that you are not our customer and wrote that review by mistake or for some other reasons. No one with such a name never placed any orders on our website and never reached us with any complains. We think that Trustpilot manipulates the reviews in abusive way without any verification of its clients and soon that will be stopped by the regulators. We are open to any requests and will gladly hear your complaints about your experience. We are open to resolve any issues related to your order. If your experience is indeed as you written please reach us directly and we will resolve your case instantly. With Warm Regards, OKDERMO.com team

Reply from OKDERMO.comFeb 22, 2021

Dear ASF, thank you for your review! Please reach us and we will help you, why you haven't reached usprior posting a review? Thank you for your understanding With Warm Regards, OKDERMO.com team

Reply from OKDERMO.comJan 18, 2021

Dear Jess, thank you for your feedback left! Due to pandemic situation delivery taking longer, sometimes parcels lost during the transport. We reshipped your order for free via the Express shipping method. The reshipped order has been delivered successfully and marked as delivered via the USPS tracking website. You said that you never signed the package but don't want to open a case with the USPS. It is quite suspicious, don't you think? We wanted you to open a case with your local USPS post office to check who picked your parcel - but you declined our request for some unknown reasons, it is even more suspicious, because if you are right in this situation USPS would confirm that your parcel actually was delivered to someone else instead of you. But you don't want to use this chance to prove the truth. We want to help you but it seems that what you say is not true because the parcel had been delivered and signed by you as mentioned on a parcel tracking website. Please check the package with your nearest neighbors, maybe they picked up your package and signed for you. Please understand, we can't be responsible that someone locally picked your parcel instead of you, as you said, unfortunately. Thank you for your understanding, OKDERMO Team ------------------------------------------------------------------------ Reply to Jess's Reply: We didn't know that you opened a claim, you didn't say us anything regarding this. We immediately provided you full package details and shipping address. We can't open a case because we are not a recipient - only a recipient can open such cases. We can't post here tracking details but we emailed you the tracking link that contains the tracking information with the signature with your name and surname. Dear Jess, for us, as a seller, the official confirmation of the delivery - is a tracking link with the delivery confirmation which we both have. We simply can't be so kind and reship everyone's orders even if they officially (according to tracking details) confirmed as delivered by the post service. It is your local USPS post service issue, we are not responsible for that and not related to it. Kindly asking to understand that. After the investigation please let us know and we will continue our discussion. Thank you for your attention, OKDERMO Team

Reply from OKDERMO.comAug 22, 2020

Dear MG, thank you for your review! We are so sorry you faced import duties, but it is mainly a question to your country's customs. Kindly check the Shipping policy you agreed during the order placement. With Warm Regards, OKDERMO.com team