Average
Based on 73 reviews
olenvr.com3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a USA based virtual reality accessory company dedicated to improving how we game. VR Gun Stocks, vr accessories, and streaming tools are what we give to bring virtual reality gaming and content creation to a new level. With a strong emphasis on competitive esports, we can give you the tools you need to achieve peak performance.
olenvr.com (olenvr.com) has 73 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 16 reviews with 1 star · Clear filters
Gary
I really appreciate this companies ingenuity. The fact that they engineered there product to modify is very cool. Unfortunately there printing is very very cheap!! my Asset arrived broke. I tried to reach out for help and I never got a response. So I lost 100$ and I have to buy another complete stock.
Nick
I bought the Spine gunstock from OlenVR.com My gunstock arrived and I unpacked and assembled it. The Attachment points for the sling were malformed and the push-button fastener wouldn't stay slotted in, it kept falling out. I reached out to the company about this and they agreed that it was a manufacturing error, a bad print. They offered a replacement part but wouldn't cover shipping. Worth noting is that I live in the EU and paid an extra tax on entry, about $50 on top of the shipping ($30). The replacement part would cost me an additional ~$80. On a 3D-printed item costing $99. I asked about this, why I was being punished for their lax quality control. Their answers was that this was their warranty. If I wanted to return the original purchase, I again had to pay shipping. On arrival they would also deduct a $15 "restocking fee". In the warranty it states: "Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right." I don't feel that their handling of this is anywhere near "right". Keep this in mind if you are going to order from them, hope that they ship a reasonable intact item. If they don't, you are basically screwed.
Reply from olenvr.comAug 16, 2025
We did not agree with you this was a manufacturing error. You were informed that this was not a misprint or anything altered on our end. As this was not an error on our part we offered the warranty along with a complimentary Spine stand which you refused. During our interactions, we also noticed the stock had been assembled incorrectly, so we shared our assembly video and provided a direct link to assist you. We deliberately include the assembly instructions as incorrect assembly can negatively alter the strength of the stock. When you chose not to proceed with the warranty, we offered another option, an extension to our return window which is normally only 2 weeks. We did clarify that per our policies you would still be responsible for any shipping charges for this and a 15% restock fee as returned items are often not able to be resold. This is stated on every single product page, along with our support page. So for anyone reading this please be aware of our policies before purchasing. We do things in a fair and honest way to prevent fraud and to stay in business. We work hard to accommodate our customers whenever possible, but we must also maintain fair and consistent policies for everyone. We encourage all customers to follow the provided assembly instructions to ensure the best possible experience with our products. For anyone reading this, please understand if you're not happy we'll do anything we can (in a fair manner) to make things right if you're not happy or having issues. Some folks will trash us with lies instead of trying to come to a fair agreement. This is an example of that.
Javier Angel C.
This was very sad, waited for my son to get this and it was saying already shipped or not seen, very very bad. Had to send pieces back it was a utter disaster
Logan K.
I bought the olen vr spine gun stock for my oculus quest 2 and please if your reading this do not buy it, very hard to disassemble if you want to for whatever reason, the material snaps if you put the pressure it needs to take the part off, and overall they built this for looks not for actual quality, do no buy this.
Reply from olenvr.comJul 18, 2024
Hello Logan, Not sure why you'd disassemble the stock in the first place, but disassembling it is actually very simple (two binding post screw sets to be exact), but if you were struggling you could always reach out to us via the multiple support options we provide (discord/email/messenger). The build quality is tested and works very well according to the thousands of people who use our stocks, but if you're not satisfied with it you have 15 days to return for a refund as well as a 1 year parts warranty to cover any accidents. For anyone reading this, we do live streams and community events showing us using our stocks as we've got the utmost confidence in them and want to make sure you do to.
Lucien G.
Trop fragile, balance de poids mal proportionné
Reply from olenvr.comJul 2, 2024
It’s a plastic stock, so you can’t throw it or drop it from high heights without something breaking. This is why we recommend in the stock images as well as massive bold red letters we recommend wearing a sling when using it. Not just to avoid dropping it. Also the weight is very very balanced, the center of gravity is in the middle of the stock. It sounds like you just didn’t like the stock, which we understand it’s not for everyone which is why it comes with a 15 day return window, but also a 1 year warranty for if you don’t use a sling and break it or accidents happen.
Dylan
Beware. This company is a scam!! Sent broken items then to send replacement charged for shipping.1yr later never received replacement. Be careful ordering from these type of shady businesses. Just read the reviews for this company before buying. They do the same thing over and over then respond to a review as if they’re the victim LOL. 24% of reviews are 1 star there’s no explanation for that. This company is a fraud. **response** Yes we did reach out to you and this was your same excuse “must have been a mistake”. 4 months later item still shows waiting to ship. At this point you can keep the item and you earn 1 star. Anyone reading this just know you have a 1 and 4 chance they’ll be a problem with your order. Not good. 25% of your reviews are 1star. Please figure out your QC. It’s unacceptable taken people’s money and not providing the product. Good day to you.
Reply from olenvr.comApr 30, 2024
Did you ever reach out to us when you didn't receive your replacements? It's possible they were lost in transit or there was an error on our part. Sometimes folks expect us to do everything exactly right as if we're amazon which is just not the case. For anyone reading this, we've shipped thousands of stocks around the world and we aren't perfect every single time we make, assemble, pack, and ship a stock, but at we try to be. As long as you're understanding and willing to reach out to us if you do run into an issue, we'll do whatever we can do make things right. Unfortunately some folks will expect everything done perfect for them every single time, and sadly that's not the way things go. **EDIT FROM RESPONSE** We have yet to see any email or message from a 'Dylan' in our website chat forms or help email. If you actually want to receive help, you can easily email '[email protected]' or '[email protected]' or submit a form on the support page on our site. We can't help if you don't reach out. Best Regards
John M.
Take a gamble. Read the other reviews around here too. Either the product was received and people love it, or they had little to no communication with awful customer service, and an incomplete order. I had a nice back and forth with the awful customer service rep regarding my purchase missing items, and their response the entire time was "No, you got everything." over and over again. It was only once I close the conversation they said "Oh you don't want a ticket? You don't want to use that 1 year warranty mentioned nowhere on the product? Ok! :)" At any point during our 11 emails that could have been mentioned, but it wasn't. I don't know about you, but when a customer loses $80 to a company, the last thing they should be doing is getting mocked by the business. I will happily share our interactions with anyone who asks, so you can see what you're possibly in for. If you do order this product, I wish you luck in that you actually receive everything. I would also add you could easily get a 3d printed file and make this item yourself for less than $30 USD, seriously, look it up. Most expensive parts would be the metal rod for the stock (easily replaceable with something cheaper) and getting the grips for the controller. You'd probably get better quality too since they shipped it right out of the printer covered in the resin hairs that take minimal effort to remove, but I expect nothing less from the interactions with this company. I hope this review finds you onlookers, in hopes you take your business somewhere reliable, because this isn't the place. Edit: I implore you to read their response to this and know that the picture I sent had the parts missing, because I had not received them. Again, order this product at your own risk, and research other stocks! There are actually much better quality ones out there that I wish I had seen sooner.
Reply from olenvr.comApr 24, 2024
Hello John, As you're already aware, we take a picture of the contents of every single package we ship to ensure we have record of what we shipped. Sometimes the mistake is on us, which we always do our best to make things right; other times, there are scammers out there who try to get free stuff from us. This is why we keep an image record, to make sure we provide the best service and don't get scammed. You claimed there were "missing items" from your package, and according to our image files you received everything you were supposed to (we sent the image in our email thread). After hearing that response you immediately started slandering us and accusing us of being scammers. You claimed we probably "kept items out of the box on purposed to avoid shipping costs". Regardless of how poorly you treated us, we offered to file a claim with UPS as well as a warranty replacement of your parts. We also asked for an image of the box to help with the UPS claim. You immediately declined to take a picture of the box and said "our business is concluded" and threatened us with the hopes of ruining our small business. For whoever is reading this, there's real humans reading emails and if you slander us and treat us poorly with no respect, don't expect us to treat you like kings and queens. We have not, and will never "mock" you or anyone else giving us an opportunity to provide you with a stock as you state. Whenever someone has a legitimate issue, and is respectful and patient with us, we do whatever we can to make sure we do right by that customer. John Martin, you were anything but respectful to us so we hope you reconsider how you approach small businesses trying to make a living. And as we mentioned before in our email thread (which you claim we didn't), your stock comes with a 1 year warranty and 15 day return policy (both stated on the product page and support page). If you don't like us, then return your stock for a refund so you don't waste your hard earned money.
Andrew F.
Do not buy this item. It is a piece of garbage for what you pay. The quality is definitely not there by a long shot. The rifle stock broke the very first time using it. I was very disappointed because I had high hopes for this product but it failed me miserably especially after waiting over a month to receive it and brake on the first use. This is very disappointing because I really wanted to like this product
Reply from olenvr.comApr 9, 2024
Hello Andrew, We saw you sent us an email back on December 9th 2023 regarding a broken part. We immediately sent a response asking for more details of your issue so that we could remedy the situation as you didn't explain any reasoning or what part from your order "broke". We followed up again a couple days after not receiving a response to make sure you didn't miss our initial follow up and never heard anything back from you. If your stock or any part broke on arrival, it was either due to a shipping issue or the part itself was defective which we're more than happy to fix either way. For anyone else reading this, your stock comes with a full 1 year warranty covering all parts of the stock. All we ask is for a picture of proof of the part which broke to make sure we send out the part you need. Hopefully you'll check your past emails for our response or message us on our chat form on the website to let us help you enjoy your stock the way we intended.
