Great
Based on 506 reviews
Oncourse4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
506 approved reviews, newest moderated first
peter
right on time great service
Reply from OncourseSep 17, 2025
Thank you for the kind words! We're glad to hear everything ran smoothly and that you were happy with the service—timeliness and quality are what we strive for every time.
Diana
On time prompt and works with local people
Reply from OncourseSep 17, 2025
Thank you for the great review! We’re proud to be punctual and committed to supporting our local community—your recognition means a lot.
Shelly M.
Very nice and knowledgeable
Reply from OncourseSep 17, 2025
Thank you so much for the kind words! We're thrilled to hear you had a great experience and appreciated our expertise. Looking forward to helping you again soon!
Evelyn B.
Your representative was timely, very professional and courteous. Thank you 😊
Reply from OncourseSep 17, 2025
Thank you for the review! We're so happy to see that you received timely, professional, and courteous service. We're here when you need us, and thank you for trusting us with your home coverage needs.
Lynn A.
Update: the plumber rescheduled for this afternoon, and the customer service agent for Home Course seemed sincerely concerned about my complaint. I'm going to conclude that I've just been unlucky, and give this all a chance to work out. (Still a low rating and I don't understand why everyone else seems to having great success. The emergency from Friday finally got scheduled for this morning, but now the plumber called to say his machine is broken and can't make it. So now it's maybe Friday, a week after I first called in the collapsing sewer. And here's the thing: I have a great plumber. They were here on Friday with their functioning machine. They know what's going in there. They have pictures. And if I could hire them for the repair they'd be doing it now. But instead I have to wait around for a company I've never met to get their machine working to come and tell me what I already know.)
Reply from OncourseSep 11, 2025
Thank you for taking the time to share your experience — we truly appreciate your honesty and patience. We're very sorry to hear about the delays and the frustration you've faced, especially given the urgency of the situation. We understand how stressful it must be to deal with a collapsing sewer and not be able to move forward with a trusted plumber who already has the necessary information. While we’re glad our customer service team was able to connect with you and show concern, we recognize that the scheduling issues and equipment failure have made this process far more difficult than it should be. This isn’t the experience we aim to provide, and we’re actively working to improve our coordination and reliability to prevent situations like this in the future. We’re committed to making this right and ensuring the repair is completed as quickly and smoothly as possible. If there’s anything more we can do to support you in the meantime, please don’t hesitate to reach out. Thank you again for giving us a chance to resolve this.
ron
Superior customer service. On time, well organized.
Reply from OncourseSep 8, 2025
Thank you so much for your kind words! We're thrilled to hear that our customer service, punctuality, and organization met your expectations. Your feedback means a lot to us and motivates our team to keep delivering excellence. We look forward to serving you again soon!
Dennis R. Giden S.
I had a gas leak that was detected. The service provider came out and repaired it after some work. I'm thankful to have had a coverage and to have it taken care of right away!
Reply from OncourseSep 5, 2025
Thank you for sharing your experience! We're so happy that our team was able to give a 5-star experience! We'll be here when you need us in the future!
R P.
The service man was very nice and friendly. He did a great job.
Reply from OncourseSep 5, 2025
It's delightful to see that our technician was able to get things done quickly, did a great job, and he was friendly! We aim to please! We look forward to serving your future needs and are here when you need us.
