One Kings LaneReviews of onekingslane.com

I was very pleased with the help I got from Maria Varillas in Customer Service at Ones Kings Lane. I had received the wrong item and she quickly and pleasantly arranged for the correct item to be sent to us. She made the whole experience very smooth.

Thank you, Gala Diaz, for assisting me in this nightmare. She was very helpful in facilitating the missing items and my advocate. But overall, I would not recommend this company or buy from here again. From ordering the bed and never getting any updates until I randomly checked it's tracking number and it was being delivered that very same day, after we already left the house. To opening the package and realizing that there are in fact two separate shipments, not one, so we had to wait even longer to assemble. Then when the 2nd shipment arrived, it was missing vital pieces so we still couldn't assemble. By this point we had already dissembled our old bed, so we slept on our mattress on the floor for about 15 days. Finally, the missing pieces arrive, only to have the 4 corner legs not function properly and the tools/bolts did not properly fit into the legs, so again, we wait for new legs. What I was hopeful for was a new bedframe has now has been a month long saga and nightmare. Finally it is all solved, thanks to Gala Diaz, but I would remiss to say that this company needs better communication with their customers (sending out tracking emails - your package has been sent! and informing us that there are two packages!) to audits and checks/balances in the warehouse (missing pieces, pieces that are unfit for consumption). This might have been an anomaly, and I am just the unlucky customer, or maybe it is a regular practice. I don't know. I hope you have some User-Experience professionals that are assisting with these scenarios because my experience was less than ideal. Again, thank you Gala Diaz for your help and swiftness in helping me along the way!

One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.

Light fixture arrived faster than expected. Slight damage and customer service very responsive. All in all a wonderful experience.

Support team was super helpful and efficient!

The table was beautiful, but it didn’t work for the space in my home. I was uneasy about what to do since I had ordered it online. It was refreshing to speak with a real person when I called. Bianca E. made it extremely easy to make arrangements for the return. I will not hesitate to shop and order from One Kings Lane as I continue to furnish my new home.

Francisco Santos handled my order issue extremely well. Earlier attempts with other customer service representatives were unsuccessful and time consuming.

The situation I had was really no one’s fault, it was pretty much just a computer glitch, but they handled it professionally, friendly, and completely.