One MedicalReviews of onemedical.com

Very disappointing billing experience with One Medical. I received an unexpectedly large patient responsibility amount for a telehealth visit and attempted to resolve the matter directly through their billing team. While the responses were polite, they largely consisted of generic explanations about insurance deductibles and reimbursement policies rather than addressing my actual concerns regarding the coding level billed and the lack of upfront transparency around costs. What frustrated me most was the inability to obtain a substantive explanation or supporting documentation despite multiple requests. The clinical interaction itself was fine, but the billing and dispute-resolution process left me feeling dismissed as a patient. I would strongly encourage patients to verify coverage, deductible exposure, and potential visit coding implications before scheduling telehealth appointments with One Medical.

This place is a joke. They're web site specifically states they treat sinus infections , however , after answering all the questions including the fact that I have no health insurance and waiting for over an hour. I was answered back with the reply. I'm sorry, we're not able to help you. We've determined you have a sinus infection and we refuse to give you the amoxicillin you are simply asking for to treat it because it could give you diarrhea. What the Frick? This was a complete waste of time. Thank God in heaven it was Free this first time as I was using It since I'm a prime member. And here I was thinking, nice. Prime has a medical thing, but no, not nice. Do not use this place. It is simply a waste of time to tell a 58-year-old woman who's been prescribed amoxicillin for many years to help with sinus infections that They're refusing to give it to her because she might get diarrhea , and she needs to go see a doctor even though she has no health insurance. They made me feel like I was some druggie asking for pain pills or something.The very worst experience i've had honestly. Use DoconCall they are awesome . They've been helping me for years treating me with compassion in knowing i jeed help but have no insurace to be seen.

Was a member for many years. When I moved out of state and needed a new doctor they refused to provide continuity of care for my medications (while promising they would) until I could get in to see a new doctor, which as a new patient takes a long time to get scheduled in my area. It let me in a precarious health emergency.

I wish I had read these reviews before I rejoined OneMedical! I loved them 5 years ago very convienent and very god staff. Boy have things changed. I needed a refill of maintenance medication I have taken for like 10 years and when Amazon called them for a refill they only gave a 30 day supply and said I needed to make an appointment. I do not need an appointment I just need my medication. I am not going to renew with One Medical and I am even considering looking for another provider before then. My first video visit with One Medical was over $700 and was with a nurse! They just want to add stuff so they can bill your insurance.

Don’t be fooled! This is Amazon with all the corporate greed and lies. A fifteen-minute appt. I was told would only cost a small co-pay. Amazon/One Medical filed it so that Medicare would not pay and I had to shell out nearly 200 bucks to their direct profits. Amazon shareholder hunger should not bilk senior citizens who are forced into medical treatment. Find a genuine medical CARE alternative.

So I used to get my cream… I had 2 refills. And when it was time to refill, my 2 refills were gone lol!? I just did a pay as you go, I thought I was crazy. Everything was gone from Amazon Pharmacy. But in general, you pay for a visit… they give you the thing, and 2 refills So I let it go, just paid for another Dr visit to get. And I got, with 2 refills. It was delivered, and then a few days later I get an email that there’s a world wide shortage of estradiol cream lol. So they cannot refill and I need to contact for a replacement. Two things… 1. You can’t just contact them after 2 days. You need to book another appointment. And TWO, there is not a worldwide, not even a U.S., shortage of the cream lol. It’s a scam… they get you to get one prescription, and you will never get your refills.

Amazon One Medical yielded my first negative experience with any Amazon product in my life thus far. I strongly recommend that Amazon management spin this one off because it is a potential brand destroyer. The company is one of several innovators that basically draws a significant stream of income through deceiving its customers with limited attention by appearing to offer huge discounts on a particular service, but actually selling a similar sounding but quite different service, c.f. Homeaglow. In this case, One Medical looks sells a "membership" that gives you "access" to telemedicine but not "insurance" itself so be aware. I signed up for it because it was advertised as a free two week membership offering access to telehealth services, which sounded close enough to insurance. I was hoping to get a cheap referral for a difficult to obtain through my primary health insurance provider. I was ultimately billed $412 for a 12 minute call with a nurse practitioner* who could make no prescriptions, but only make outpatient referrals - none of which were covered by primary health insurance provider. The customer service phone line was actually deactivated when I called it. Via calling Amazon's overarching health business helpline, I was able to get in touch a generally unsympathetic representative from Amazon One Medical. Essentially, you are upcharged if you report that you have insurance (??) and, if you call to complain, Amazon One Medical offers to charge you only the rate you would have if you were uninsured. As a health-conscious customer, I would stay as far away from this product as possible if you are in need of discount medical services. If you must buy it, read all the fine print, and assume that you are dealing with an extremely cynical operator on the other side. I am not the type of person to negatively review products and try to be forgiving in general, but my overall customer experience here was so unpleasant that I felt compelled to leave this review in the public interest. *The nurse practitioner I was referred to was perfectly fine given the constraints of the platform, which perhaps keeps this review at 1/5 rather than 0/5 or < 0/5.

TRASH!!! Do not purchase a subscription period