One MedicalReviews of onemedical.com

I have been a member for many years and never had a single issue until they were acquired by Amazon. I guess that's what you get when your healthcare company is run by greedy billionaires. The billing is disorganized at best and duplicitous at worst. Getting treatment is difficult and the doctors, while well-intentioned, don't seem very personable and don't read your chart before your appointment. Also there seem to be major problems with their billing team and negotiating insurance, leaving members confused and in the dark about how much an appointment will cost. One Medical needs a major overhaul because it used to be so good.

Don't have great expectations. I gave 2 stars because there have been times when I have used this sevice with decent outcomes. The only reason to use this service is to avoid the cost of a regular doctor visit if it is nothing serious. But, my most recent experience was not helpful and all I needed was antibiotics for a sinus infection.

Paid $49 to see a provider then got a $295 bill. They said they would let me adjust to self pay since they don’t take my insurance that I provided before the visit to $209. But that is the best they could do. The escalation specialist then hung up on me. Horrible. Would never recommend.

Quoted $400 for a telehealth visit to simply get prescriptions transferred/refilled from a previous physician. This company is a scam, you can get a local doctor to just take care of you for less than half the amount they try to charge you.

First and only time I used it- I had a bad eczema breakout and sent a photo for a second opinion. The nurse who messaged me recommended to buy over the counter .1% hydrocortisone and take Benadryl if needed. Simple plan. What I didn't expect was a call from my pharmacy telling me I had 2 orders ready for pickup: 10 Benadryl which cost double the price of the pills in the aisle, and a special .2% hydrocortisone cream. The nurse poorly communicated- they didn't ask me if I wanted it, nor did they tell me that they had prescribed it. And then I received a 5 page letter from my health insurance informing me of the approved medications- so unnecessary and such a waste of paper and time. I didn't pick up the meds, of course- I had bought everything over the counter the day before I got the call from the pharmacy.

I got ill while traveling and couldn't easily access urgent care, specifically to get migraine medication. I tried Amazon One Medical and was initially hopeful that this could be the future of telehealth... The system said the fee for a virtual call with an NP/MD would "start at $49." All I needed was to explain my symptoms and get a prescription, which my Primary Care Provider couldn't do because I was out of state. The One Medical system found me a provider available within 2 hours. Apparently, right before the virtual call, One Medical tried to reach me to let me know that because I was enrolled in an out-of-state HMO, I would be billed "more than $49." I wasn't checking email or my phone messages because I could barely function and was just waiting for the video call to start. When the call started, the provider explained the same thing. I asked how much it would cost out of pocket, and she said, "possibly as much as a couple hundred dollars." I was desperate at that point, so I decided to do the call. The NP was nice enough and did submit the prescription I needed. The bill: $430. I sent negative feedback to One Medical, and someone (or something? genAI most likely) messaged me to "clarify the communication and understand my concerns." It said it wanted to set up a video call to discuss. I responded that if they could provide a reason that investing more of my time would be to my benefit-- not Amazon's benefit, not the person's (?) benefit-- then I would consider a call. Guess what-- they never responded. Please be very careful using Amazon One Medical. It is not quite what Amazon One Medical claims it is.

I had a great doctor for years and then Amazon came along and bought the company and ruined everything. Doctor quit and now I'm being told I can't get a refill or anything unless I pay more and more and more. I just requested two refills and was told in two emails that I needed appointments every three months for each RX (x 5) to get refills and blood work in order to get my vitamins, which they sell OTC. WTF? My annual appointment (which I JUST had) has now turned into a required exam every three months. They were clearly not making enough money off of me so I am now going with Sesame. Bezos will have to find another way to fund his wife's horrible wardrobe choices. You cannot AI health care. Robots don't have empathy or compassion and they absolutely will burn your toast.

I went to One Medical telehealth for UTI symptoms because I wanted treatment without dragging myself somewhere while uncomfortable. I got a nitrofurantoin prescription, along with a recommendation to go elsewhere for a urinalysis and culture. So much for convenience. The recommendation felt like an upsell. If additional testing was necessary in my particular case, that needed to be clearly explained—not leave me wondering whether my straightforward visit was being turned into a shopping cart of extra services. I declined. Getting a prescription was useful. Feeling like I had to scrutinize the rest of the encounter for add-ons was irritating as hell. Patients shouldn’t finish a medical visit wondering whether they’ve just been pitched the healthcare equivalent of “Would you like to supersize that?” An underwhelming experience that left me questioning the value of the service. The convenience was the entire reason I used it, and the encounter managed to make that feel like a hollow selling point.