Poor
Based on 148 reviews
OneNeighbor2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneNeighbor allows homeowners to find, purchase, and manage home services as a group to drive significant cost savings and consolidate payments. OneNeighbor puts homeowners and neighborhoods at ease knowing they're receiving superior quality services.
OneNeighbor (oneneighbor.com) has 148 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
148 approved reviews, newest moderated first
Morrie N.
Would have given them no star if I could. No customeer service other than email which are not responsive, and bull crap advertising as after 3 weeks they can not assign anyone to mow the lawn service agreed to. several emails are unansewered as well. waste of time.
Kenneth R.
Lawn service didn't show up for 5 weeks - no response from company. One of the reasons they cited for the no show was "raining" and it hadn't rained in Dallas for over a month. I cancelled six months ago - they still bill my CC every month. I left messages, sent emails, and even a letter thru the mail. The website said you can cancel at anytime without penalty but they ignore all communication and never answer the phone or emails. The business address is a million dollar home in the suburbs. I would be cautious before giving them your credit card info.
Stephanie K.
I've been getting notifications for weeks that I scheduled mowing service that I didn't order. I've submitted multiple support emails and tickets and I've now been charged for a service I never ordered nor received. I can't get a response back!
Daniel K.
OneNeighbor sent careless workers to mow my yard. They pushed through my gate, scratched my fences, scalped the ground, broke the gutter splash block, and damaged the surface of concrete pad for my trash bin. Meanwhile, patches of grass were left untouched, and there was no trimming done at the end. It looked like a 5th-grade student had mowed my yard. When I contacted wecare@oneneighbor. com, they asked me to provide photos as proof. I sent the photos, but since then, I have received no response from anyone. I canceled the service on the Neighbor app, yet they are still trying to charge me a cancellation fee after ignoring my emails. This type of business behavior is unprofessional, greedy, and somewhat feels like a scam! You get what you pay for. A low price often reflects low quality. That's the bottom line.
Salar M.
They did a great job, even though the lawns were slightly wet. Thank you.
Gretchen
Unreliable service. Was on a biweekly schedule and service suddenly stopped with no explanation. My account has been on “pending assignment” for over a month now. Repeated attempts to contact customer service have gone unanswered.
William H.
Their service makes you agree to a double charge for tall grass, yet they allowed a vendor to charge us triple with no appeal. Their customer experience manager is rude and condescending. I used to like this company. What happened?
Cori M.
I get service every two weeks. My last service date scheduled 7/5 was cancelled due to “equipment issues” and rescheduled for 7/12. When the lawn was serviced, I was assessed a $66 tall grass fee in addition to the regular rate. I shouldn’t be charged a fee for the providers equipment issues. I have emailed and tried to contact through the app and left voicemails, but received no response. Update: their customer service department Reached out and removed the tall grass fee. Changing my review to four stars because other than the few times service has been rescheduled or they’ve had to find a new provider, the service is reliable.
