Excellent
Based on 822 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One Point Partitions is the leading toilet partition provider. Made in the USA! Contact us at 800.756.6817 or use our bathroom stall pricing tool now.
One Point Partitions (onepointpartitions.com) has 822 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Saima T.
Good very good
Reply from One Point PartitionsMay 28, 2024
We attempted to contact this reviewer about this low star ranking review. We have no record of working with this customer. We believe an AI spambot that created this review.
George R.
I Requested a price on a solid plastic door to replace a door that wasn't in the opening anymore. I sent pictures and drew a sketch of the door. I received pricing for the door. When I placed the order for the door, I was told that One Point can not make the door as I requested. I was told that I needed to purchase a pilaster and the door. I was never told this when I sent the quote request in. Why did I have to pay extra for a pilaster, when a pilaster wasn't quoted? I have proof that I sent drawings and pictures when I asked for the quote request. I had to pay for a pilaster because someone at One Point failed to study the pictures and drawing in detail. I am an estimator as well. If I were to make that mistake, I would be forced to supply the pilaster at no extra charge.
Reply from One Point PartitionsJul 8, 2022
Hi George, thanks for the feedback and our apologies for the issue. We will speak with your rep first thing tomorrow morning and then will be in touch with you. We will absolutely make sure the issue is resolved and that you are fully satisfied.
Mohamed G.
Not happy at all with the customer services and after sale follow-up. The product is good however no quality control assurance on the the accessories shipped which is needed as part of the partitions. my order came missing U brackets and have some extra different brackets not needed. When I called to address my concerns I was told by a rep her name is Ms. Jhoana that they checked everything prior to shipping and if you need them you have to pay again, which doesn't make any since to pay for their poor QA.
Reply from One Point PartitionsJun 6, 2022
Hi Mr. Ghannam, thanks for the feedback and we sincerely apologize for the customer service issue. We pride ourselves on service and we will fix this. First thing on Monday, management will be speaking with your rep and we will then be in touch directly with you to resolve any and all issues. Thanks again for the feedback.
customer
It took several times for them to understand my drawings and what I wanted and it was very self-explanatory I’ve been a builder for 30 years and never had this kind of problem I think the guy might have been new I have not received the product yet but I hope they are good
Reply from One Point PartitionsJul 14, 2020
Hi David, thanks for the review and our apologies for the frustration during the design process. We have reviewed the project with your service rep and implemented a few changes that will help. We will stay in touch with you to make sure all goes well until the partitions are complete.
