Excellent
Based on 614 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
614 approved reviews, newest moderated first
Louis
We appreciate the way One Reverse Mortgage has made the process easy and in a timely manner. Once the payoff letter was received they setup an appointment with a Notary the same day !! Kudos to all the One Reverse Mortgage Staff Regards, Lou & Therese
Glenda J S.
I had a wonderful experience with One Reverse Mortgage. I had some fears based on things that I had heard prior to applying for a reversal mortgage. Jason Weekley from Quicken Loans introduced me to Ryan Watson and from that point forward everything changed. Ryan put my mind at ease. Helped me understand what a reverse mortgage was and how it worked, The consumer councilor was able to answer all of my other questions and dispel the myth that I had about this program. The people that worked with me until the very closing was awesome and kept me informed of where I was in the process. Jason K, helped with securing the title deed properly and walked me through each step of what was needed, even in filing papers with the county. Ryan and Abbey was my media team making sure I was never left out of the loop. Even Faye the young lady assigned for closing, was awesome and on point. I thank Ryan for his calming spirit, when I first spoke with him, I stated that I was just tired and was ready to give up, he said, just work with me for a little while and I promise we will make it work. I was just weeks from loosing my home and was desperate for a solution. I didn't know that God had placed Ryan there to be my help. Thank you Ryan for allowing God to use you to help elderly people like myself and others, who have just lost a loved one and is about to be foreclosed out of the only home they know. To Jason W, who introduced me to Ryan and this wonderful group of people, Abbey, Jason K, Laurie, Faye and all who brought us to closing on Tuesday, I say Thank You.
Elizabeth D.
I enjoyed working with Kimberly Slavik her politeness and patience
Paul P.
The people on the team with whom I worked during my mortgage application were professional, courteous and responded to my concerns quickly and concisely. I strongly recommend this team for your financing needs.
Carolyn
One Reverse Mortgage has been very professional and easy to work with. We especially enjoyed our interactions with Makiya Morris.
Della C.
Mr. Ruiz answered every question and concern I had when I first looked into doing a Reverse Mortgage. I did a lot of research and looked at other companies, but always came back to One Reverse Mortgage because they just really helped me understand what it entailed and what would be the best way to do it.
Neal F.
your various offices should be better coordinated, California doesn't seem to know what Mi is doing and visa-versa. The client should know what is needed from him from the get-go and not from " Oh by the way we need this or that". There have been inter-office communication problems from the start. Kimberly Madou has been excellent in trying to make sense out of everything and in trying to keep me informed throughout this whole mess, without her help and guidance I probably would have bailed out of this some time ago, she is worth her weight in gold.
Mary B.
From the start to the finish, the staff was informative and very helpful in explaining the process. They were timely in the process and in keeping us informed of procedures. I would highly recommend One Reverse Mortgage to anyone seeking such a loan. They make the procedure effortless and less time consuming. Everything is completed via telephone, mail/email, and closing directly from home. No leaving your home to conduct business. What a convenience.
