Customer 1.
I was helped thoroughly
I was helped thoroughly, learned some more banking info, and the representative was courteous.
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!

Great
Based on 706 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
706 approved reviews, newest moderated first
Customer 1.
I was helped thoroughly, learned some more banking info, and the representative was courteous.
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Paul H.
I was having trouble logging in. And I was helped by the most professional associate I have came across in a long time.
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Gregory J.
I simply could not make deposits in the month of March second week I call call center the person I spoke with was very nice and patient however that was not the problem the problem was that I could not make deposits at several locations that was listed on the app Farm money location to deposit my cash Gregory Joseph thank you customer service was very nice and patient thank you
Reply from OneUnited BankApr 6, 2023
Thank you for your feedback. Based on your comments, it appears you were experiencing difficulty depositing cash into your account. We have over 100,000 surcharge-free ATMs across the country. You can locate an ATM that accepts deposits by visiting www.oneunited.com/Locations on your computer or by visiting our OneUnited mobile banking app and tapping on Add Money, then Locations. We understand the hold time on ATM deposits can be inconvenient. We offer real-time cash deposit-taking ATMs that allow you to deposit cash into participating ATMs surcharge-free and receive funds into your accounts within minutes. You can locate one of the 1,500 Allpoint deposit-taking ATMs at retailers nationwide like Walgreens, CVS, etc. To receive the deposit in real-time, you must deposit the cash into an Allpoint ATM, or other in-network deposit taking ATMs that do not require a deposit envelope. A funds transfer is an alternative way to make deposits that provide more immediate good funds. You can also add cash to your card (reload) at 90,000 retail locations nationwide including Walmart, Walgreens, 7-Eleven, and more (Retail fees apply. OneUnited does not charge a reload fee.) Visit OneUnited.com/Cash-To-Card for more information. Our disclosures explain the deposit hold for foreign ATM deposits. Thanks again for your valuable feedback. We look forward to serving you.
Victoria
For a small bank the phone system is antiquated.
Reply from OneUnited BankApr 6, 2023
Thank you for your feedback. We regret that you were not satisfied with our service. We appreciate all feedback to identify ways to improve. We will reach out to you to learn more about your experience. Thanks again for your feedback.
Patricia T.
Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with OneUnited Bank for years to come. Everybody is always so friendly, which is important to me. Courteous, prompt and very professional.
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Esmona L.
Customer service representative was nice. Personable took her time to listen
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Ameedah A.
I have had a few negative experiences that were out of my control nor the banks. However, the bank always worked things out and improved my security and have been very courteous and and professional.
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Thurman T.
I just want to be a part of helping build back what was taken away with Black Wall Street, years ago, in the hope that it never happens again.
Reply from OneUnited BankApr 6, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!