Average
Based on 556 reviews
OnlineCarStereo.com3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Car Stereo is a leading destination for car audio enthusiasts seeking to elevate their driving experience through state-of-the-art sound solutions. With a passion for cutting-edge technology and a commitment to customer satisfaction, we've established ourselves as a premier provider of premium car audio products. Since our inception, we've been dedicated to redefining in-car entertainment and delivering top-tier audio experiences to our valued customers. WHY CHOOSE US*Unparalleled Selection of Top BrandsAt Online Car Stereo, we take pride in offering a vast selection of top brands that embody innovation and performance. Our curated collection includes renowned brands such as Pioneer, Alpine, Sony, Kenwood, JBL, Rockford Fosgate, and more. These industry giants represent the pinnacle of audio excellence, known for their unwavering commitment to quality, innovation, and sound precision.*Exclusive Bundles and Unbeatable DiscountsWe understand the importance of both quality and value, which is why we offer exclusive car audio bundles and incredible discounts. Our tailored bundles are thoughtfully curated to provide you with a comprehensive audio solution, taking the guesswork out of the shopping process. By choosing OnlineCarStereo.com, you not only gain access to premium audio products but also enjoy substantial savings that make your dream audio setup a reality. *Expert Guidance and Customer Support Navigating the world of car audio can be overwhelming, especially for those new to the hobby. Our team of knowledgeable professionals is here to guide you every step of the way. Whether you need assistance in selecting the right components for your vehicle, troubleshooting technical issues, or understanding product features, our experts are dedicated to providing you with personalized advice and exceptional customer support. We're committed to ensuring your complete satisfaction and making your car audio journey seamless and enjoyable. Experience the difference of O
OnlineCarStereo.com (onlinecarstereo.com) has 556 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
556 approved reviews, newest moderated first
matthew
Excellent selection, prices, and communication. Orders are shipped very quickly as well.
Reply from OnlineCarStereo.comSep 1, 2023
Good day Matthew! Thank you for taking the time in giving us a 5-star rating. We are glad that you enjoyed your shopping experience with us. We hope to do more business with you in the near future.
MarcoL
Good quality and price fast delivery.
Reply from OnlineCarStereo.comAug 21, 2023
Hello! Thank you for the 5-star review. We are ecstatic to hear that we reached your expectations. We hope to do more business with you.
Daryl
I had a warrenty issue not only was customer service rude but then I had to pay for shipping both ways and it took months to get my issue resolved product did not work from day 1 highly don't recommend this seller
Reply from OnlineCarStereo.comAug 16, 2023
Hello Daryl, I hope this message finds you well. I'm genuinely sorry to hear about your recent experience, and I want to assure you that we're committed to resolving this matter. Your feedback matters a lot to us. For a personalized resolution, please reach out to Ms. Maria, our dedicated manager, directly at 3105268635. When you call, reference Ticket # OCSTPA1, and Ms. Maria will be ready to assist you. Thank you for giving us the chance to make things right. We're here for you. Best regards, Customer Care Department
Eric V.
Great website, great products, great prices
Reply from OnlineCarStereo.comAug 21, 2023
Greetings Eric! Glad to learn that you are highly satisfied with our products and services! We hope to serve you more in the future.
Chad G.
Poor Operations and Customer Service Ordered from them because they had everything I needed for my project in stock. Everything was labeled as in stock and with their normal green stock notification, not their special order red (This is important to my issue). Got a generic automatic response for the order which is to be expected. Two days later, I get a shipping notification, and then another email from whom I'm guessing handles shipping telling me only half the order shipped and that the other half was special order and had to be shipped in. No it wasn't, even checked their website again to make sure I hadn't somehow missed it, and in green text "In Stock" on the product pages. I replied asking for more information as well as a rough ETA (I get it, the website isn't always accurate, but usually vendors know when shipments are due to arrive and what turn around typically looks like). Zero response after two days, so I email their customer service directly, this time including images showing the item was still being advertised as in stock and ready to ship, and all I wanted was at least confirmation that my message had been received and would at least be looked into. Nothing again for two more days. Then they send me a "How did we do?" email, as though their customer had already resolved my issue, and since they never did nor did they respond I decided as low a score as I could go would do. Took them 15min after that to finally respond. This is either poor work ethic, bad management, and/or inability to properly staff and resource. I digress. They looked into what was going on, and as I suspected, the item was not in stock and was inbound still. Truck was expected Mon/Tue and I should receive a tracking confirmation mid week. Skip to end of said week, I've received zero communication and gave time just in case, and nothing. So I called in, the CSR didn't know why it hadn't shipped, and after putting me on hold said I would receive a shipping notification in my email. Operations is hard. Customer service is hard. It's not that hard or if it is management needs replacing. Figure out your choke points and run the damn business or I swear I'll just open one up myself and do it better. Bigger, smarter, and better companies have died to similar situations and its ridiculous. Fire people if you have to but seriously, figure out your customer service and operations, or just shut down. Its obvious you're unable to operate well and with all the reviews I've found after the fact you don't deserve to carry the brands you do.
Reply from OnlineCarStereo.comJun 26, 2023
Greetings Chad! Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are regret that we fell short in meeting that goal for you. We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. We would be happy to address any concerns or issues you may have had. Thank you again for your review. We hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Manager OnlineCarStereo.com
Dave S.
bought 2500.00 audison sax 6.5 ,one speaker was missing an insert ,called ,Maria sent me an email to send pictures ,then nothing ,I email what's going on ,no reply ,place sucks to deal with . I have millions of followers on social media ,needless to they r about to have the worst pr issue on their hands .
Reply from OnlineCarStereo.comApr 10, 2023
Greetings Dave! Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are regret that we fell short in meeting that goal for you. We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. We would be happy to address any concerns or issues you may have had. Thank you again for your review. We hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Manager OnlineCarStereo.com
jason A.
Do not buy from them. I ordered a sub from them and had it installed to find out it was blown and did not work properly. When I reached out to them, I was told it was eligible for a replacement if I were to pay to ship it back to them. I paid and had it shipped back. Then, they just stop responding to my emails. Anytime I reach out to the person I was working with, Maria Fatima, I get get nothing. I have reached out at least 5 times and have yet to receive my replacement or any correspondence regarding it.
Reply from OnlineCarStereo.comFeb 20, 2023
Dear Sir Jason, Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are regret that we fell short in meeting that goal for you. We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. We would be happy to address any concerns or issues you may have had. Thank you again for your review. We hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Manager OnlineCarStereo.com
Dewain D.
After going through several back and forth emails with customer service and tech support for a defective head unit and trying to determine if the issue was with the head or the install my ticket was cancelled before any decision was made or any resolution to my issue. I had to contact them and have the "ticket" re-opened which took multiple emails. They seem to not want to accept that I am currently an ASE Certified Master Tech with automotive electrical being one of my specialties. After going back and forth multiple times, removing the head unit multiple times (to give the requested data) they did finally offer me an RMA # with the understanding I pay the shipping charges and potential restocking fees(??). I even offered to upgrade my unit and pay the difference but there was no response to that. If nothing else, charge my card and send me a new unit and refund me when you receive the defective unit..?? Nope.. Customer service at OnlineCarStereo.com is a complete failure and is abysmal at best. I understand they deal with problems daily and some of them are not legitimate but you CANNOT treat all of them like they are not legitimate failures in the products you sell (that is why there are warranties given from the manufacturer). They really should be ashamed of their customer service and tech support departments. I know I am and I don't even work for them. If I did, there would be some extensive training taking place..
Reply from OnlineCarStereo.comFeb 20, 2023
Dear Sir Dewain, Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are regret that we fell short in meeting that goal for you. We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. We would be happy to address any concerns or issues you may have had. Thank you again for your review. We hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Manager OnlineCarStereo.com
