Average
Based on 108 reviews
OnlineLabels3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OnlineLabels is an industry leader for personal and professional labeling. Dedicated to the success of its customers, the manufacturer and ecommerce retailer offers an extensive selection of label configurations, a suite of design tools, and award-winning customer service. It is revolutionizing the labeling industry with resources and services that empower customers to achieve their goals. More information about the company can be found at OnlineLabels.com.
OnlineLabels (onlinelabels.com) has 108 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 4 reviews with 3 stars · Clear filters
JBC
My blank labels sheets showed up with all corners well bent and beat up. Trying to use template was also disappointing. First attempt two of ten labels on sheet printed correctly. Second attempt eight of ten labels on sheet lined up correctly.
Sarah
I made a massive order to Online Labels to help launch my candle making business after it was recommended by some friends. I am extremely happy with some of the labels. They all printed super crisp and clear, but the color was not consistent. Some labels the color printed perfectly and others it was way darker than I designed. Also, there was a white scuff on one label of each of the several dozen sheets that I ordered. I contacted customer service, and they were very nice, and replaced all of the scuffed labels and sent me several extra to make up for it. However, they would not replace the labels where the color was wonky, saying that they can't guarantee perfect color matching. This was a very big letdown, being that some of the labels were so off-color I couldn't use them and I just had to order them from another company. So I would say that Online Labels is a great place to order labels if color isn't super important, but you may want to go a different route if you are trying to keep color consistent. Tip for anyone who is labeling alcohol-based products: if the container leaks at all, the alcohol will completely erase the ink from the sheet label. I learned the hard way :) The roll labels are far higher quality than the sheet labels, so if a 100-order minimum is not a problem, get roll labels! Alcohol will not erase the ink from the weatherproof BOPP labels. The color was also perfectly consistent in the roll labels, unlike the sheet labels. In the future, I will probably just bite the bullet and order 100 of all my labels so I can have these higher quality ones :) Sorry this is a super long review but hopefully it will be helpful to someone :)
Reply from OnlineLabelsMay 21, 2026
Hi Sarah, thank you for taking the time to leave such a thoughtful and detailed review. We truly appreciate your feedback and are glad our customer service team was able to quickly help resolve the scuffing issue. We also understand how important color consistency is, especially when launching a new business and building your brand. We’re sorry that some of the sheet labels did not meet your expectations. While slight color variation can occur with digitally printed sheet labels, we completely understand how frustrating that can be when you need colors to match as closely as possible. We really appreciate you sharing your experience with both our sheet and roll label products. As you mentioned, our roll labels are a more durable option thanks to their laminated finish, making them especially well-suited for products that may come into contact with oils, alcohol, moisture, or other chemicals. They also tend to provide greater color consistency and long-term durability. Thank you again for your honest feedback and for giving us the opportunity to be part of your candle business journey. We truly appreciate your support and wish you continued success with your business!
Lee
Customer service reached out to me after I left a review. I’m changing my review from one start to three stars. I dealt with three different customer service reps for my issue. Jessica gave me a five star experience. The other two gave me a three and two star experience, respectively. I will very likely give Online Labels another chance in the future due to Jessica‘s customer service. I should always double check my order before submitting, but there is a variance between the default finish options for rolls and stickers (glossy) versus the default for Sheets (matte) even when switching from one type to another. Maybe there is a reason for that, but as a customer, I don’t understand why they are different.
simran B.
I ordered labels 26/09 and still nothing delivered by 03/09 (over a week later) Order Number: 50167154 I think its a bit cheeky as these labels are certainly not cheap Had i known it would take this long I would have gone elsewhere. Pretty bad service considering Im a loyal customer having spent £100s with these guys
Reply from OnlineLabelsOct 7, 2025
Hi Simran, Our promise was your item will be shipped within 5-7 business days. We have your labels ready to ship today which is within our advised ship date. The reason for that delay was one of your items was out of stock when you ordered.
