OnlysocialReviews of onlysocial.io

Reply from OnlysocialApr 9, 2025

Hi Sandra, Looking at your profile, we can see that your posts have consistently gone through - both scheduled and repeated ones. The only exceptions are your posts to Google Business, which failed. This is because most of your captions include phone numbers, which is against Google’s terms of service. Instead, we recommend using the Call-to-Action (CTA) button feature on our platform to add a "Call" button, rather than placing the phone number directly in the caption. See Google terms that explained this here: https://support.google.com/business/answer/7213077 If you had reached out to our support team, we would’ve been happy to explain this to you sooner. Please feel free to get in touch anytime. Best!

Reply from OnlysocialNov 24, 2024

Hi Akmalidin, We take pride in addressing all queries promptly and effectively. Our team has gone above and beyond to assist you, including setting up your chatbots when issues arose. While there may have been delays in responses during our off-hours, we ensure that every ticket is followed up on as soon as possible. Additionally, we noticed that duplicate tickets are sometimes created for the same issue, which can lead to a focus on the latest submission. To streamline communication, we kindly ask that you refrain from creating multiple tickets for the same query, so we can resolve your concerns even more efficiently. We're continuously working to improve both our product and support services. Please don’t hesitate to reach out whenever you have any questions or need assistance. Thank you for being a valued user of OnlySocial.

Reply from OnlysocialJul 25, 2024

Hello Eugene, Thank you for your detailed review. I'll address each of the issues you raised. 1. It is important for users to set up their profiles again on the new platform. As explained in the v4 release notes, both platforms were built on different frameworks, and moving user data could potentially break or corrupt it. To avoid this, we asked you to re-import your profiles, which is considerably faster on the new platform. 2. The Unlimited plan we offered in both v3 and v4 has always included a single workspace. Offering unlimited workspaces is not sustainable when we already provide unlimited profiles. Additionally, you can group your profiles within your workspace, allowing you to publish and view the calendar for a group. For a single one-time fee, this is more cost-effective than a single month’s price of similar platforms. You can always purchase additional licenses for more workspaces, which also helps us generate more revenue to keep the platform competitive. 3. The issue with RSS not displaying images is due to the link provided. The platform you pull posts from uses a dynamic URL setup, causing the RSS link to lead to a 404 page as it differs from the main post URL. Kindly check your RSS history, as all URLs point to a 404 on the website. We have no control over such setups. Regarding the RSS caption being too long for Twitter, this issue was fixed 14 days ago, a few hours after you reported it. 4. On customer support, I reviewed your 4 tickets from the past 4 months, all of which were answered within 30 minutes, and all issues were resolved, including the RSS caption issue mentioned above. 4. Concerning the lack of support for social networks, we currently support 14 social networks, which are the most widely used platforms, including: - Facebook - Instagram - X (Twitter) - TikTok - YouTube - Google Business - LinkedIn - Pinterest - Reddit - Mastodon - Tumblr - Bluesky - Telegram - VK We will be releasing support for Threads in a few weeks. Few competitors offer as much. 5. Also, concerning future updates, we've got a public roadmap where users like you suggest features which shapes our future development. The roadmap has been available since January: https://feed.onlysocial.io/roadmap/en We are continuously improving the platform and will strive to keep it competitive. We aim to make OnlySocial the only platform you need for social media management. Thank you.

Reply from OnlysocialJul 4, 2024

None of the reviews here are fake. They are from genuine users who are satisfied with our service. And with over 10,000 users, how is it possible that 7 of our 8 negative reviews are from you ALONE? Also, we reached out to you last month on how we could get your fund to you as Stripe claimed that your dispute was already settled with your bank. Which you claimed not to have seen. We never got a feedback. Only for you to show up here a month after to leave another negative review.

Reply from OnlysocialMay 8, 2024

Hello Kent, I'm glad to inform you that we responded to your ticket within 30 minutes and your account was activated shortly thereafter, within 10 minutes of purchase. The issue you experienced was likely due to a browser cache displaying the trial version. I'd also like to clarify that we have no record of a refund request from you. Regarding the refund issue mentioned, it was an isolated case involving Stripe that resulted in a chargeback, which we did not contest. Unfortunately, this led to multiple negative reviews from the same customer. We value your feedback and would be grateful if you could reconsider your review, especially since it seems you’ve been enjoying our services without further issues. Thank you for your understanding and support. Warm regards.