Reply from OOTDYJan 12, 2026
Hi Eric,
We’re truly sorry for the frustration this situation caused, especially since your order was meant to be a Christmas gift.
Your order was placed on December 20, shipped on December 21, and according to USPS tracking, it was successfully delivered on December 26. While this delivery was technically within the expedited shipping timeframe, we completely understand your expectation to receive it before the holiday and how disappointing it was when that didn’t happen.
After receiving your feedback, our team followed up promptly with the carrier to push for faster movement wherever possible. However, once a package leaves our warehouse, our ability to control its transit is unfortunately limited. That said, we have already processed a refund for the shipping fee, as we recognize that the service did not meet your expectations and your satisfaction is extremely important to us.
We sincerely regret that this experience still fell short for you. Our VOC and customer care teams are actively following up on your return and refund to ensure everything is handled properly, smoothly, and fairly. Please rest assured that we take situations like this very seriously and are committed to seeing this through to full resolution.
Thank you for sharing your feedback with us. While we’re truly sorry this order didn’t go as planned, your voice helps us improve, and we sincerely hope we’ll have the opportunity to provide you with a better experience in the future.
Warm regards,
The OOTDY Team
