Reply from OOTDYJun 16, 2025
Update:
We truly appreciate your patience and understanding. As soon as we learned about the delay, we immediately followed up with our carrier, escalated the issue, and worked hard to ensure your original package was delivered within a week.
At the same time, we arranged a replacement shipment for you, which safely reached you within 5 days. We also included a complimentary piece as a small token of our sincere apology.
Thank you again for giving us the chance to make this right. We hope our efforts have helped turn your experience into a more positive one. We’re here for you if you have any questions or need further assistance.
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Dear Tina,
We’re truly sorry to hear about your experience and completely understand your frustration. You placed your trust in us, and it’s deeply disappointing to know that we let you down.
You absolutely deserve timely updates and clear communication — and we sincerely apologize for falling short. We work with multiple shipping hubs, and in rare cases, certain orders are routed through transit centers that take longer to process. While these delays may be beyond our direct control, it’s still our responsibility to keep you informed and supported every step of the way.
We also want to sincerely apologize if our previous emails felt repetitive or unclear. That was never our intention, and we deeply regret adding to your frustration.
We’ve checked on your order again, and it’s currently moving and expected to arrive within 2–4 business days. While this doesn’t undo the delay, please know that we’re doing everything we can to ensure it reaches you as soon as possible.
Our team will also be reaching out to you directly with an update and a resolution to help make up for the inconvenience — no more back and forth, just real help.
Thank you for taking the time to share your feedback. We hear you, and we’re committed to making things right.
Warm regards,
OOTDY
