OpenbankReviews of openbank.us

To open my account I had to send them copies of my ID, then 3 years later they request my ID again (which has not expired since). So I send them a photo. Response: rejected. I contacted them to ask why - got no response. Now they've blocked me from transferring money to my own account and bills keep coming out of it - except now my balance is -€11. Jokes on them, I've moved abroad and don't need to ever touch the account again.

Unterirdische Bearbeitung von Anfragen, miserabler Datenschutz! Monate um Anfragen zu beantworten!

The worst bank I have every dealt with. Customer service is awful, they work from home and can hear them prior to answering they are having a full blown conversation with somebody in there home, so they can here all your personal info. Terrible service all the way around. Just pulled my money out of it. I will never use them again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Santander Openbank was very efficient in getting my money into their bank, but when I needed to get it out quickly to make a time-sensitive long-term investment, they were inept, as many other reviewers have stated. They accept money in by wire transfer, but do not allow you to remove it by wire transfer. To remove the money by ACH they said it would take over a month in bits and pieces . To remove the money by cashiers check they said it could take up to two weeks just to get the check out and then there’s the lost interest and time it takes for the check to clear. Depositors are fully aware that from the time we make the request to withdraw, the time our other institution accepts the deposit, we are making no interest while Santander is using our money to make their interest. There are other online banks that do not have these egregious policies. I recommend you try them.

Terrible experience. Firstly, my account was blocked 5 days after opening. I haven't received any notifications or warnings from Openbank. When I called for the first time, I was told that the bank "doesn't want to have business with me". Why? "The bank has rights not to explain why." But what about my rights as a customer? I am lawful American citizen, have credit and saving accounts with other banks, but was treated like a criminal. If the company does not want to have business with the customer, who needs such company? I was told that it takes 60 days to investigate (investigate why they themselves blocked me?) and to close the account. Second time I called, they said "it takes 90 days (!) to close account". 100 days passed, still no communication from Openbank. I demanded to talk to the manager and threaten to report the issue with Consumer Protection Agency. 10 days later I had finally received my money back, accompanied by the letter from Openbank Fraud Prevention (!) team. Upon opening the account, I deposited the funds from nationwide known reputable American bank. They blocked my money and I am now accused of fraud? Ridiculous! Secondary, you can access your account on PC only through their mobile app and push-up verification messages, which disappear fast or get hidden under other apps open. One time I spent 10 minutes accessing the account and had to change my password multiple times, because the system was not recognizing the entries. They protect themselves from people trying to find the truth!

Inutilidad total. Estoy en el extranjero comprando por Internet en moneda diferente al euro y me bloquean cuatro veces las tarjetas por mi supuesta seguridad, cuatro horas de chat con diferencia horaria que se corta cada dos por tres y no te contactan ellos para nada. Dicen que las desbloquean y se vuelve a bloquear al realizar la compra que les he dicho siempre que autorizo, luego que si es el código de comercio seguro que no piden al realizar la compra y luego que elevan el caso que no me sirve de nada porque pierdo la compra y para acabar te dicen que si te pueden ayudar en algo más dejándote en medio del chat sin ninguna solución y cerrandolo. Yo tengo la solución que es irme de openbank que es lo único que funciona

Die Openbank verlangt Informationen von mir, die ich ihr nicht geben kann, weil sowohl die App als auch die Website nicht funktionieren. Der Übertrag vom Tagesgeldkonto zum Girokonto wird unterbrochen und ich kann nicht auf mein Geld zugreifen. Eine so unprofessionelle Bank habe ich noch nie erlebt. Es ist unglaublich, solche dysfunktionalen Anwendungen für Bankgeschäfte zu verwenden. Ich habe diesen Fall der Bafin gemeldet und die Openbank heute angeschrieben. Sollte das Problem nicht seitens der Openbank geklärt werden, werde ich es auch juristisch weiterverfolgen lassen.

AVOID. This is not a trusted institution. They did everything in their power to stop me removing my funds from the bank. It took me 2 weeks, 5 phone calls, several hours to get this sorted. Their enticing high yield interest savings account is a con. Lastly, I would add that their representatives i spoke to on the phone, were consistently unhelpful, rude, and aggressive. Really disgusting customer experience.