Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Optimus Futures
About Optimus Futures A futures brokerage built for serious traders.Optimus Futures provides active traders with the tools, technology, and support they need to trade futures markets with confidence. We combine institutional-grade execution with transparent pricing and personalized service. Try Optimus Flow Free Open an Account Trade your way, on any device.Whether you're trading E-mini S&P 500, Crude Oil, Gold, or any futures market, Optimus Futures gives you access to professional-grade platforms that work seamlessly across desktop, web, and mobile. From Optimus Flow to web and mobile trading and TradingView—choose the platform that fits your trading style. Competitive Discount Pricing.We believe in straightforward, competitive pricing. Our discount commission rates and low day trading margins are designed to help active traders. No hidden fees. No surprises. Just transparent pricing built for volume traders. Platform-agnostic support. Trader-first service.We're not tied to a single platform—we support the tools you want to use. Our team of experienced professionals is available to help you navigate markets, optimize your setup, and answer questions when you need us most. Get started in minutes.Join thousands of futures traders who trust Optimus Futures for reliable execution, competitive pricing, and exceptional support. Open Your Account Try a Free Demo Want to discuss your trading needs? Our team is here to help you find the right platform, pricing structure, and margin requirements for your trading volume and strategy. Contact Our Team Please note that trading futures and options involves substantial risk of loss and may not be suitable for all investors. Past performance is not necessarily indicative of future results.
Optimus Futures (optimusfutures.com) has 202 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
I decided to switch platforms and data feeds, and Jake helped me make it a seamless transition, doing a great job helping me as always.
Reply from Optimus FuturesJan 30, 2024
We're truly grateful for your feedback and thrilled to hear about your consistently good experience with Optimus Futures. Your decision to switch platforms and data feeds is a significant one, and we're delighted that Jake was able to facilitate a seamless transition for you.
Jake's dedication to providing exceptional service and ensuring that our clients have all the support they need is a key part of what makes our team special. We’re glad that his efforts have made a notable difference in your trading journey.
We are committed to maintaining this level of service and support, so if there’s anything more you need as you continue to explore the new platform and data feeds, please don’t hesitate to reach out. We're here to assist with any questions or further support you may require.
Thank you once again for choosing Optimus Futures and for sharing your positive experience. We look forward to continuing to serve you with the same high standard of care and professionalism.
Best,
Optimus Futures
EH
Eelco H.
Good platform with good customer service
Mainly use their OptimusFlow trading platform. Overall good user experience and is updated fairly regular. Been using it for roughly a year now and have not experience any major issues.
They do provide some additional services like journal, news stuff, etc. Only use journal and this adequate.
Customer service is overall quick and knowledgeable.
Reply from Optimus FuturesJan 27, 2024
We are grateful for your feedback and delighted to hear about your positive experience with our OptimusFlow trading platform. It's encouraging to know that you've found the user experience to be satisfactory and that the regular updates have contributed to a seamless trading journey for you over the past year.
Your mention of the additional features like the journal and news services is greatly appreciated. We aim to provide comprehensive tools to enhance our clients' trading strategies, and it's wonderful to hear that you find the journal to be a useful component of our platform.
We are also pleased to know that your interactions with our customer service team have been positive, marked by quick and knowledgeable responses. Our team is dedicated to offering prompt and effective support to address any inquiries or issues our clients may face.
Thank you for choosing Optimus Futures and for taking the time to share your experience. If there's anything more we can do to assist you, or if you have any further feedback or suggestions, please don't hesitate to reach out. We are here to support you.
Best,
Optimus Futures
SJ
Simon J.
New FCM review
New to the broker. Great service so far and really like them. No complaints and I really enjoy learning the platform. Great videos that explain the platform and concepts. Professional staff that listen and get it. They know trading. It's just a small thing, but it makes a big difference for clients navigating the new platform and waters. Keep up the great work team. I'm still dialing in my tools, but coming coming from TDA TOS full time...wow the details here at Optimus are so THOUGHTFUL. You can tell this firm was started by a trader and made for traders.
Really professional work quality from the top down and it shows. Thanks again team. Haven't met the founder but from everyone else I've interacted this company certainly has strong roots a future with some serious igniting volume.
RY
Ryan
Customer service helped greatly
Customer service helped greatly
Reply from Optimus FuturesJan 27, 2024
Thank you for sharing your positive experience with our customer service team at Optimus Futures. We are delighted to hear that you found our assistance to be greatly helpful. Our team is dedicated to providing supportive, efficient, and comprehensive service to ensure the best possible experience for our clients.
If you have any more questions, need further assistance, or have any suggestions on how we can enhance our service, please don’t hesitate to reach out. We are here for you and committed to supporting your trading journey every step of the way.
Thank you once again for choosing Optimus Futures and for your kind words. We are excited to continue servicing you.
Best,
Optimus Futures
FM
fernando M.
My experience withService Excellence with Room for Technical Improvement the Optimus trading…
My experience with the Optimus trading platform has been mostly positive, especially highlighting the excellent customer service both in the live chat and in the Optimus forum. This personalized and efficient customer service has been a key point in my satisfactory experience. In addition, the platform, based on Quantower, stands out for its usability and functionality, ranking among the best I have tested.
However, I would like to point out a few areas where I think Optimus could be improved. I have noticed that the Optimus Flow version is often outdated compared to the most recent version of Quantower. For example, as of today, January 25, 2024, the available version of Optimus Flow is 1.136.1, while Quantower is already at 1.137.12. This difference in updates concerns me, as it could mean not having access to the latest enhancements and features.
In addition, I have experienced some delays in resolving bugs, sometimes more than a week, which is especially problematic when it comes to critical bugs. This is something I have noticed mainly in the backtest&optimize functionalities, where a bug can significantly delay the development of trading strategies. Sometimes, after an upgrade, it is unclear whether the functionality I was using before will continue to work properly. This can be quite frustrating and affects my trading efficiency.
Despite these issues, I still rate the platform positively for its competitive pricing, which I consider a strength compared to other options on the market.
I hope that this feedback will be taken into account and contribute to further improve the Optimus experience, thus reinforcing its position as a leading trading platform in the market.
Reply from Optimus FuturesJan 26, 2024
Firstly, we want to express our sincere gratitude for your thoughtful and detailed feedback on your experience with the Optimus trading platform. It is especially heartening to hear your praise for our customer service and the usability and functionality of the platform, which we continuously strive to enhance.
Regarding your concerns about the version updates of Optimus Flow compared to Quantower, we appreciate your vigilance and understand your desire to access the latest features and enhancements. We want to clarify that the delay in our updates is indeed intentional. Our approach is to allow Quantower to identify and address any potential bugs in their new releases before we integrate these updates into Optimus Flow. This strategy is designed to ensure that when we update, we provide our clients with the most stable and reliable version, minimizing disruptions or issues in your trading experience.
In addition to the core features of Quantower, Optimus Flow incorporates our own unique functionalities and a trading journal, developed in response to feedback and suggestions from our valued users like yourself. We believe in tailoring our platform to fit the needs of our trading community best.
Your feedback on the resolution of bugs, particularly in the backtest & optimization functionalities, is also greatly valued. We acknowledge that any delay, especially in critical functionalities, can be frustrating, and we are committed to improving our responsiveness in these areas. Don't forget also to mention any technical here if you think it requires our immediate attention: https://community.optimusfutures.com/
We are continuously working to balance timely updates with the stability and reliability of our platform. Your feedback is crucial in this process, and we assure you that your points will be considered diligently to enhance the Optimus experience further.
We are grateful for your positive rating of the platform and your recognition of our competitive pricing. Your continued support and constructive feedback are invaluable to us as we strive to reinforce our position as a leading trading platform in the market.
Thank you once again for choosing Optimus! Futures. We are here to support your trading needs and welcome any further suggestions or questions you might have.
Best,
Optimus Futures
DG
David G.
Great broker
Great customer support very professional and knowledgeable customer service
RK
Raghunath K.
Ease to use
Ease to use, excellent support
CL
Carlos L.
Just a great company
Optimus customer service is just awesome. Jake and the team take great care of their customers. Platform is reliable. The daily max stop loss is a great feature that not much brokers offers. I would love to see a mobile app and the ability to create stops and TPs strategies. Thanks guys!!
Reply from Optimus FuturesJan 25, 2024
Thank you so much for your enthusiastic feedback about our customer service at Optimus Futures. We're thrilled to hear that you've had such a positive experience with Jake and our team. Our commitment to taking great care of our customers is at the heart of what we do, so it's wonderful to know that this has been reflected in your experience.
We're also glad to hear that you find our platform reliable and that the daily max stop loss feature is beneficial for you. This feature is indeed one of the unique aspects we're proud to offer, as we understand the importance of risk management in trading.
We are constantly looking for ways to improve and expand our offerings, and feedback like yours is instrumental in guiding these enhancements. We understand the growing need for mobile trading solutions and we are in the process of developing now and should be released shortly.
Thank you once again for choosing Optimus Futures and for your kind words. We're here to continue providing you with the best service and support, and we look forward to implementing new features that enhance your trading experience.
Best,
Optimus Flow
