Average
Based on 483 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Ellie D.
Optiontown really cares for its customers as they replied only a minute after I've expressed my urgent concerns via Facebook messenger. 5/5 customer service, thanks for Barry from Optiontown for catering to my request.
Ayman E.
I was very impressed of Option town quick response to my booking issue on Royal Jordanian . Customer care team on Option- town was professional and helpful more than the Airlines itself . Thank you Option town and keep it up.
Monther J.
Very nice experience. I enjoyed buying from optiontown. They are very helpfull.
Ashraf R.
Very good service, very good and helpful team, caring about customers,I will keep using flight pass for my future travels.
Sabu
I was able to clarify all my queries related to oman air option town flight passes . The team was very supportive . Their service was very good .
Jinesh A.
i have a problem with my booking, the live chat is very use full and very supportive
d S.
Hard to reach customer service Flightpass is good but customer service is hard to reach. I sent an email, whatsapp, called thailand, australia and Singapore numbers and no response. It took me a day just trying to reach them. I got lucky with fb messenger. Someone replied and the person was very helpful. Gave a solution right away. Hope they can improve the call centers and email responses.
MD D.
Seriously I would neither recommend optiontown to anyone nor book with them ever again. It has been more than 12 months since I applied for refund but no amount has been credited. I have called them multiple times and all they say is that it will be credited by this week. But that will never happen. They are fraudsters. Poor customer service. This is my worst experience The service is very really bad and harassing.Very horrible and pathetic experience with optiontown. We had been continuouslyfollowing up with them for our refund of April 2021 pass Egypt airlines but the same excuse that they are escalating the issue and will reply at the earliest is being given since then. Although the airlines have refunded the money to them, still the refund is being held back. we are being cheated by them Iata please cancel the license not provide licnese to fraudsters Not even 1 star this company is fraud totally a fraud They use your money Please don't fall into this company also the customer care is the worst if you complaint to them they will not listen and no response from their side too . Customer care service is the worst . I have mailed them they are giving lame excuses . owner also fraud person So you can know what level of fraud these guys are. The worstest company on earth.One of the most unethical,unreliable and cheating company ever to exist .a we are expreince t donot book pass through optiotown after cancel the contract with optiontown blocked the refund for consumer he was not help to refund the amount NEVER TRUST Optiontown and they are just bunch of FRAUDSTERS trying to loot the people.This is a company of cheaters. Please note: This is a fraud company, if airlines contract cancel and block the refund for customer worst customer support. They are cheaters. They won't provide your money back and everytime they will say that in the next 7 days you will get your money back and now it's been 12 months I didn't got the refund till now.
