OptiontownReviews of optiontown.com

I have been waiting since March 2021 for a refund of over £2000 for a BA FlightPass that was cancelled. Optiontown emailed me to state the refund had been made - this was untrue. I am now about to complain about their conduct to the CMA in light of their letter to travel agents and delays in making refunds and I am now in a position where I have little choice but to start legal proceedings to recover the refund due to me that Optiontown has untruthfully stated has been made. I would avoid this company at all costs.

Excellent service

The agent at Optiontown was extremely helpful in assisting me with the payment for preferred seating. I was having difficulty getting my credit card accepted on the site, and he went to a lot of effort to get it sorted out.

I am amazed by the smoothness of my transactions and how fast the customer service assists in concerns regarding rebooking, etc. Definitely recommend!

Thank you very much for the quick action. Really appreciate it. Let me thank you once again for the understanding and the kind co-operation.

I had a problem with the issuing of the flight pass and thanks to their support I solved it!

Great prompt service!!!!! Understand customer's situation and support. Makes me to continue with this service with additional flight passes. Good Marketing by trust worthy service.

I’m using Optiontown for few years now at least traveling twice a month. In general services and prices are so great. I was planning to stop using it for different reasons till Sam Watson contacted me and provide many solutions for things I have like pricing, contacts, and luggages. I can say it is 5 stars rate in the crumbled travel world these days