Average
Based on 483 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Amjad H.
DISGUSTING, APPALING SERVICE, BAD, BAD COMPANY. PROMISES YOU A DREAM AND YOU STAY IN YOUR DREAMS, PLANE GOES EMPTY SEATS BUT YOU DONT GET AN UPGRADE. CALLING THEM IS WASTE OF TIME AS THEY NEVER PICK UP, I WILL WRITE A FORMAL COMPLAINT TO BIMAN BANGLADESH AIRLINE
A.
Via Optiontown had ik 24 Flight Bundel tickets gekocht. Deze betaal je gedeeltelijk vooruit. Hiervan zijn nog 8 tickets over. Echter was het boeken van de vluchten een catastrofe. Aangezien ik regelmatig met KLM vlieg, werd ik verleid door het feit dat ze gelieerd zijn aan verschillende luchtvaartmaatschappijen, waaronder KLM. Ik had daarom gedacht dat dit een betrouwbare aanbieder zou zijn. Maar in tegendeel blijkt het een vreselijk bedrijf te zijn met valse beloftes. Ze zouden alleen telefonisch of per mail bereikbaar zijn, er is geen kantoor of dergelijke vestiging. Ze zijn volledig inflexibel en hebben een zeer slechte klantenservice. Ze bieden een speciaal 020 nummer waar niet doorheen te komen is. Bij de klantenservice van KLM weet niemand iets van het product en word ik van afdeling naar afdeling gestuurd. De partner Optiontown belooft mij een oplossing en zou terug te bellen, maar ik betwijfel of dit waar is. Ik zal nooit meer tickets aanschaffen via dit bedrijf. U bent gewaarschuwd.
Sarah L.
Still waiting for a refund ovet 1 month after flight. They confirmed upgrade 4 hours before flight only it wasn't available at airport - they have no direct access to airline's system. No one answers phone. They didn't even bother to confirm whether upgrade was available on return - needless to say it wasn't. Will start legal action to recover money if this isn't resolved soon.
Sam
Absolutely terrible. They told us we had upgrades but flight was fully booked so airline staff couldn't upgrade us. Worse still nearly 2 months later and we haven't had money refunded (over £500). Despite me contacting them every couple of days they just fob me off. As others have said it looks like a business model based on hanging in to customers money for as long as possible or stealing it. Don't go near them.
Abe M.
I've spent half a day, about 4 hours, thoroughly reviewing Option Town offers for Royal Jordanian flights from/ To Amman/ London. and one more destination. After all the time I spent, I found it worth sharing my findings in relation to 1) Pricing: There is zero discount in any the offers I found compared to the off peak/ regular market price for the flights I searched. 2) rigidity: Option town offer very rigid rules making changes, cancellation, refunding very inflexible if not close to impossible. 3) pass validity date is 2-3 weeks ahead, don't be fooled by the short booking deadline, i.e. 1 day or 4 hours ahead of your flight. Your pass will be valid for making a booking in 2-3 weeks after you've paid your first installment. For example if you buy your pass on Dec 23 hoping you can land an off peak price for flight on Dec 25 by purchasing the 1 day ahead of flight booking deadline, bear in mind the pass will be valid for booking after 2-3 weeks, after Dec 23, at which time prices will normally come down to the off peak price and you will not be doing yourself/ money any favor by locking future 4 tickets ,min, for zero saving. 4) Customer service, you will not be able to contact you flight operator phone numbers or any other contacts to make any changes or anything related to your flight. You have no relation what so every with the flight carrier/ operator. Everything from inquiries to changes and cancellation has to go to option town Customer Care and by EMAIL alone.Option town does not care enough to assign any phone line for its customers and wants the minimum annoyance from you with the maximum money you can pay. Imagine how much emails they receive and who on earth will be able to answer your emails when you are stuck in the middle of nowhere and needing immediate help. There are many other factors for dissatisfaction, I tried to list the major in my openion. I'm not being harsh on them but one needs to be honest and this is not a company that wants to give you true value for the significant money you are locking with them. One needs to think well before buying any of these passes. Don't lose your mind over the 50% discount promise. Do your research, take your time and you will reach your own conclusion. From what I found, its no option town.
Maria do Carmo Rebelo de A.
I have purchased a pack of flights from Optiontown. When I tried to redeem one, their system booked me a ticket for a different day. I have contacted them and explained the situation. Initially they refused to take responsibility because "it is an automated system, which is flawless". After many emails and (long wait) phone calls where they tried to persuade me that I had made the mistake and not them, I was told that they would sort it out with BA. I have heard nothing ever since (4 weeks ago). I have called and been ignored more than 50 times (literally). Have waited for a total of over 6 hours on the phone and have sent over 20 emails to these guys. They are a terrible company with a terrible service. Will never purchase anything again.
Kaf
This company is commiting fraud. After purchasing a flight pass paying full amount (€2480) and receiving a confirmation. They asked for more money because they had a technical glitch and they want me to (upgrade) to the full flight pass. Or the other option is to downgrade my pass to a blackout one. Bad company, bad website, horrible customer service and to top it off, fraudulent activities.
Mark
Booked and paid for a business class upgrade from economey on 18th may 2018 for travel on 23 June. 5hrs before the flight was due to depart I received an email to say upgrade approved subject to availability. I was first in line at check in, handed my passport to the check in lady, she said you upgraded through optiontown? i replied yes she then proceeded to print boarding pass out. Have a good flight she said and off I trotted through fast track security. I'm now sitting in lounge waiting to board. Happy Days. I would use optiontown again.
