Reply from organicalbotanicals.comMay 3, 2020
Hi EMarie. Welcome to Trustpilot. So, looks like you're new here.
Welcome, Looks like you've just begun to build your reputation here. LOL j/K.
I understand, I can be a real jackass at times. I'm currently undergoing psychiatric therapy for that.
Thanks though, and I'm sorry you missed the honor of being one of OUR Valued CUSTOMERS!
We understand it's importance "Customer Service", I'm just not that great at it. Sorry.
But, I never claim to be good at Customer Service, in fact, I ADMIT that I SUCK at it! ALL THE TIME (as you'll read in my replies below & my website).
- However that does NOT mean, I don't Value our Customers.
HOW ABOUT YOU? Do u have any imperfections you'd like to share w/ the group? What's YOUR Website?
- WE have NEVER Scammed a SINGLE Customer! For not a single Penny, nor Seed.
- We couldn't if we tried.That's because Buyers are Protected under Paypal's Buyer Protection Policies
But what I AM GOOD AT, is Breeding and Seeding the Highest Quality Botanicals & Genetics, on a CONSISTENT, YEAR-ROUND basis.
And THAT'S WHAT SELLS....You don't find ANYONE Complaining about the quality of our Products now, do you? (unless it's an Abusive Buyer, such as Rory. A rare, but very REAL case where a Buyer tries to get FREE product)/
Sometimes, we sell a little more than we can handle.
Which partly explains some Complaints for DELAYS in our Shipping, because we experience EXTREMELY High Volumes of Orders during Peak Spring-Season,
Not to mention a Global Pandemic overwhelming the Postal Service.
- EVERY Complaint u see below, either received their Order. Or a FULL Refund. (proof provided in each reply), Now, THEY become the "Scammers". Since their Complaint doesn't reflect TRUTH!!
- You're only seeing a tiny fraction of our Customer Base, and the relationships I have with them. Most have become good friends, who call me regularly to talk about Gardening. (most people who have a good experience, don't feel the need to write a Review & be heard).
- Most of our Customers are intelligent, mature gardeners, who have the ability to "Plan Ahead", therefore they simply place their Orders a couple weeks in advance. It's that simple. It would be an Insult to assume otherwise.
Similar to those people who wait for a WEEK in LONG LINES, in SCORCHING HEAT, just to get the BEST Concert Seat (AFTER paying ridiculous prices for Tickets & parking Fees!!) -or-
**The people who CAMP OUT in the FREEZING COLD, HOPING to Spend $1k+or MORE on the Latest iPhone debuting at the Apple Store!
Just as most High Quality items or Experiences are worth waiting for.
Lastly, for all other Buyers who we feel may experience Delays, we offer $10 Instant Store credit code (currently on our Cart Page), + and 1 Extra FREE Pack of Seeds, or, Buyers can be refunded at ANY time they wish.
It's all explained in our Terms, and Paypal's Terms. You, a Business Owner, should know.
[NUMBER OF ORDERS THAT COULD HAVE BEEN FILLED WHILE DEALING WITH THIS CASE: 16]