ORIGIN PCReviews of originpc.com

Origin PC builds fantastic PCs! The custom one I just bought is really nice and lives up to everything I wanted it to be. I had an issue with shipping and Jake, Flex, and the whole Origin team were fast to make everything right with excellent customer service including great communication! Thank you for everything!

I financed my box. As soon as the payment was received by Origin, it seems like they weren't messing around. My ship date was 5 days earlier than the original 'projected'. Another thing, I kept getting updates in my email from a cool dude named Bryant as the box went through all the steps of assembly -> to ship. Dude went above and beyond in terms of honest and transparent customer service. An A+ isn't a good enough grade.

When I had a conversation over the phone (prior to the purchase), after spending damn near an hour getting though, it was amazing. The guy knew what he was talking about and was really helpful. He is the reason why I made the decision to purchase from Origin. I placed my order, fairly painless process, there was a hiccup with their site, I called back, they had it fixed within the hour. Placed my order, got a response via email the following day. I sent an email asking about making another purchase ($1k monitor) and got no response. Sent another email asking about something else and got a response (no mention of the email regarding the monitor question). Figured this guy missed the email about the monitor, no biggie. Then, fast forward 3 days, when I noticed that UPS didn’t didn’t ship my item via next day air, like they were supposed to, I sent another email. Asking for an answer. I also mentioned the missed email regarding the monitor. I mentioned my disappointment and that I wanted a quick response before I decide to cancel the order. I sent this at 8am today. It’s now 5:45pm and I still have not received a response. I’m not sure why they thought I purchased from them, damn near $10k, just to be treated like this is Best Buy. They pride themselves, even advertise, on having superior customer service. The simple ability to email should be a no-brainer. Maybe it’s all a lie? Jay F. Is the guy handling my order. Hopefully he sees this review, realizes how dumb it is, and makes the small amount of effort to brush up on his email skills.

Eddy Hernandez was great he reached out and let me know my card was declined when my my bank didnt even tell me he delivered the best help any questions i had were anwsered in a timely manner

First time I've purchased a pre-built after years of building my own PC and I have to say i was thoroughly satisfied by the experience with Origin PC. Very easy to contact, quick response times, fast shipping, and a product working to the designed specifications on arrival. 10/10

Jay F. and the rest of the support team were great! System arrived with all things intact and system is performing perfectly! 10/10 recommend!

I ordered Origin PC's new Arachnid PC shortly after they began taking orders for them. I will warn that you should not be using a VPN while trying to place your order; I accidently had my in-browser VPN enabled, which ended up complicating my efforts to get my order processed for over a week. Aside from that, the ordering process went very smoothly. My service representative was Jay F., who was extremely helpful with keeping me up to date when assembly began. My PC arrived about 1 1/2 weeks later than initially estimated, but that was not surprising to me given the complexity of this build. It arrived in a well-fortified wooden crate, which conveniently had instructions for how to unbox the machine. Have a Philips-head powered screwdriver ready! Setup was a breeze, ready to go right out of the box. Once I got the OS updated and my usual applications installed, thus began testing out the rig. I'm a well-experienced PC gamer, so I decided to run the Monster Hunter Wilds Benchmark to see how it performed. What a powerhouse this computer is! Average FPS count exceeded 150 on max graphical settings. After spending time with this computer for a few weeks, I did encounter a couple of small problems that needed to get ironed out, which was to be expected: The computer entered failsafe mode a couple of times due to the liquid coolant exceeding 60C temperatures, which I discovered was because the fan/pump settings in iCUE weren't functioning like they should have. Creating custom fan RPM curve profiles based on Corsair recommendations and learning how to apply them to the coolant pumps and radiator fans fixed that issue. The second issue I encountered were random application crashes, which I found to be an issue with the 576.40 Nvidia drivers I had installed after receiving the machine. I ended up needing to roll back to the 572 drivers that the machine initially came with until a newer driver version was available, which thankfully didn't seem to share those stability issues. This was not a issue with the PC itself, to be clear, but it was mildly frustrating. After these two issues were resolved, it has been smooth gaming since and it has been an awesome machine that I'm lucky to be able to afford.

Ordered on 5/6. Shipped on 5/12. Received on 5/16. It came 3 days earlier than expected. Packaging was in great shape even though I didnt ask for a crate. The PC was very secured inside with foam. PC has been working fine almost a week in. No complaints. Jay F. was my rep. They always kept me informed and updated any changes. Very professional. Provided me all tracking information and the stages that my PC was in.