Excellent
Based on 572 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Orion Leather Company proudly manufactures high quality, one piece, American made leather belts. Our belts are handcrafted by experienced leather craftsman. We pride ourselves on our classic, long lasting products. All of our leathers are gently tanned from only the finest Tanneries. All of our hides are Veg Tanned, which is an ancient method of creating durable, heavy weight leather with a lot of body to ensure a long lasting product.
Orion Leather Company (orionleathercompany.com) has 572 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 21 reviews with 2 stars · Clear filters
Customer- Karen M.
I ordered online within the timeline for delivery by Xmas. I didn't receive untill the day after Xmas. I sent an email to your company and received a rude response as to how it was my fault for not ordering sooner. No apology only an excuse. The belt I ordered is great but the customer service is horrible. I doubt I would order from you again because of this. Im in customer service myself and wouldn't treat my customers that way.
Mike
Orion took the maximum amount of processing time but I was told the belt would arrive by the 24th. It is now the 27th and I still have not received my belt. I was disappointed because this item was listed as in stock and I had hoped to give this belt as a gift.
Reply from Orion Leather CompanyDec 28, 2015
Mike, We apologize for the delay in delivery. We have shipped your order with plenty of time for it to get to you by Christmas. It looks like there was some unexpected delay during the delivery process. Please, contact us directly using the "contact us" button on the web-site, and let us know if you have not received your package. We will find solution for your issue. Thanks, Orion Leather Team.
Peter A.
Poor communication from the seller about the updates status or the item. Promised 2-3 delivery after 8 days item not yet delivered. Poor ! Poor. Buyer be aware. There is the information to proof my concern. Tracking: 9405510200881850887760 Shipped On: 2015-12-18. As of time of this survey 12/23/2015 item has not been receive. Order Number: 22857 Shipped Via: USPS Priority Mail (2-3 Days) Frustrated
Reply from Orion Leather CompanyDec 28, 2015
Peter, We make all the belts to order, and we do not promise a 3 day delivery, because we can absolutely not promise that. We require 2 business days to actually make your belt all year round, except for the month of December, when we require up to 5 business days for production, since that is our busiest season. We try to make sure the customers are aware of that, and there is a message in your shopping cart screen that you should be able to see right before checkout, that explains just that. It looks like your package has been delivered now, but if you have not received it please, contact us directly so we can deal with the issue. We apologize for the delay in shipping, we are not sure why it took so long for the Priority mail shipped package to get delivered to you, but this happens sometimes during the holidays. Hope you enjoy your belt, and please let us know if there any concerns you need help with. Thanks, Orion Leather Team.
Customer
Products are great but not happy with personal.
Reply from Orion Leather CompanyDec 29, 2015
We do apologize for any inconvenience. We make all of the belts to order, so the processing time this time of the year is a little longer than normal since it is our busiest season. If you have not received it please, contact us directly so we can deal with the issue. If there is anything else we can do let us know. Hope you enjoy your belt.
Customer K.
Ordered belt on 12/8/2015 Shipped out on 12/11/2015 PRIORITY MAIL received 12/19/2015 Oh yes belt was good quality just wrong size 48" not 44, but I can cut it off and make new holes. No packing slip in box don't know who to blame. Sure not going to send back, like to wear it this week after I get it fixed to size. I don't believe I would use 3 day priority mailing? I sent e mail to company but no answer from you. Thanks for sending belt right out.
Reply from Orion Leather CompanyDec 28, 2015
Ken, We are sorry to hear you are not happy with the order. Please, contact our customer service directly, and we will do what we can to make sure that you are a satisfied customer. Thanks, Orion Leather Team.
