Reply from Orphic NutritionJun 15, 2021
Hey Kim! First of all, thank you for reaching out to us regarding your fat burner bottle. We've checked the tracking details of your order and according to it, your fat burner bottle was indeed delivered in/at your mailbox last June 12th. However, we would like to apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered but you can't find it, USPS may have placed it in a safer location. We would recommend that you check the following:
-Mailbox
-Porch
-Garage
-Any area out of potential weather hazards
-Exterior doors and any locations where the package could be placed
-Check your mailbox again as some packages come separately from your regular mail.
-Check with others in your house that may have accepted it.
-In rare cases, package may show as 'delivered' but could take additional 24 hours.
As a protocol, If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
However, as our valued customer, your feedback is super important to us. We would like you to know that we would definitely make this right for you and will resolve this issue ASAP.
You do not have to contact USPS anymore as we have processed a replacement for your fat burner bottle.
We will update you once the shipping details are already available.
Once again, we would like to apologize for such experience.
Should you have any questions or concerns, please feel free to let us know. We would be more than happy to help. :)
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Hey Kim! We would like to say sorry for what happened with your package. We totally understand your frustration that although you've given effort in looking for the package, you were still not able to find it. And we respect your decision with regards to the replacement. However, we would like to make it up to you and do something to resolve the issue. You do not have to return the products to us as we have issued you a full refund for your purchase. You should be receiving an email notification about this as well.
Once again, we are terribly sorry for the inconvenience this has caused you. Rest assured we will do our best to prevent the same issue from happening again in the future.
If there's anything else we can help you with, please do not hesitate to let us know.
Thank you so much for taking the time to share your thoughts with us.
