Average
Based on 77 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Authentic pillows from OSTRICHPILLOW® to fit any lifestyle. Made with love and super comfy microbeads for you to nap better.
Ostrichpillow (ostrichpillow.com) has 77 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
77 approved reviews, newest moderated first
Sarah C.
This pillow is the only one I use and I take it whenever I travel. With hyper mobility causing me issues if my neck isn’t perfectly aligned this allows me to sleep on my back and I can fold it to sleep on my side. It’s lovely and cool to sleep on and the pillow cases are really soft and comforting. I can’t be without it!
Ellie D.
We ordered a pillow but the colour looked very different to what was ordered (blue in person, purple on website) as well as it being dirty. Contacted customer services and at no point was an apology given. We just received repeated passive aggressive responses to our very simple questions. The pillow itself, apart from the dirt and colour, seems good. It's good quality with a nice carry bag. Customer service could use some training on how to speak to a customer though!
Reply from OstrichpillowJun 19, 2025
Monday, June 23th: Hi again! We've received word from TrustPilot that the request sent to you for the order number or email address associated with the issue that you're reporting, expired. We will send a second request. Please get back to us at your earliest convenience, as we are very interested in this matter. An order number from our store, email, or name of the person who purchased or contacted customer care would do just great. Looking forward to hearing from you, Friday, June 20th: Hello Ellie, we are sorry to hear that you had a bad experience with our customer care team. Please provide the order number or email address that you used to contact us so we can look into the matter for you, since we have no tickers or orders under your name.
Lauren M.
Very helpful! Great products that are very comfortable. Definitely recommend.
Reply from OstrichpillowJun 9, 2025
Thanks for your feedback. I will be sure to forward it to the appropriate person. Do not hesitate to let us know if you have further feedback to share with us :)
C N.
Thank you for responding, however your answer nor your managers answers actually say why it is taking so long. I am not interested in the reason for it not shipping, I just want it shipped. How hard can it be to put this replacement in a parcel and dispatch it. this is what your entire business is based on. JUST SEND THE REPLACEMENT AND THEN INVESTIGATE. 10 days is more than enough time to package the replacement and send. You sent my original order in a day why can't you do this now. Stop the excuses and just deliver When I received the travel pillow directly from Ostrich Pillow, the carrier bag draw string snapped on first use. Contacted Ostrich Pillow and they said they would send a replacement. there is an order on my accounting for this but 10 days later this still hasn't shipped and when I followed up for a status I was given vague promises and told it was my fault for the delay. No reason given just feels like the can't be bothered. Very disappointed in their customer service levels, it is a carry bag that needs replacing and could quite easily be put in the mail
Reply from OstrichpillowMay 30, 2025
Dear Neil, As you mentioned in your conversation with our manager, a couple of orders were placed to replace the string bag. These orders did not ship, and our manager is investigating personally why this is happening. Creating yet another order that won't ship, does not resolve the situation. This is why we have requested that you be patient with us while we investigate. Rest assured that we are compromised to sending your string replacement as soon as possible.
Jesse
Great product, replacement carrying bag shipped quickly when the initial purchase from Amazon resale didn't include it. Customer service is responsive and friendly.
Reply from OstrichpillowMay 26, 2025
Thanks for your feedback. I will be sure to forward it to the appropriate person. Do not hesitate to let us know if you have further feedback to share with us :)
Frau Brigitte R.
I do like the pillow, it is really comfortable and supportive to the cervical spine. Also the bag is very useful. Just in case it's hot outside it makes you sweat a lot.
Reply from OstrichpillowApr 7, 2025
Hi Brigitte, thanks for your feedback. I will be sure to forward it to the appropriate person. Do not hesitate to let us know if you have further feedback to share with us :)
Trevor E.
Great product, already used it on multiple flights and it works wonderfully. The product supports your neck and allows you to rest easy on flights. I had a slight issue with the zipper not working on my original pillow cover but the Ostrichpillow service department was able to replace a new cover under warranty quickly. I'm very pleased with the outcome!
Reply from OstrichpillowApr 7, 2025
Hi Trevor, thanks SO much for taking the time to share your experience with us. It means the world to us that you're satisfied with the Ostrichpillow experience. As always, we're just one email away if you need us.
Justin H.
Excellent service, resolved a delivery address issue quickly and efficiently! Excellent service
Reply from OstrichpillowApr 2, 2025
Hi Justin, thanks SO much for taking the time to share your experience with us. It means the world to us that you're satisfied with the Ostrichpillow experience. As always, we're just one email away if you need us.
