Otter.aiReviews of otter.ai

Prompt assistance via their support ticketing system.

I requested assistance on how to hide conversations that were shared with me so that they did not clutter my screen. I received a response on how to accomplish in a timely manner.

I had multiple accounts and, despite some initial effort, was unable to identify the source of the problem. Allan Rivera resolved it through truly outstanding customer service. Allan took the time to understand the issue, investigate it carefully, and resolve it in a very timely manner. He first addressed everything he could based on the information available to him. More importantly, when I had follow-up questions, he listened patiently, continued looking into the matter, and ultimately helped resolve the issue in full. That, to me, is exceptional customer service—taking ownership of a problem and staying with it until it is fully resolved. Thank you, Allan, for your responsiveness, professionalism, and genuine commitment to helping a customer.

Prompt, friendly customer service! Solved issue with easy-to-follow instructions.

I had an unexpected annual subscription renewal and was quite worried when I saw the US$239.88 charge. I contacted Otter.ai Support, and Jennifer was incredibly helpful and understanding. Although their subscriptions are generally non-refundable, she kindly made an exception, issued a full refund, and immediately cancelled my subscription. The whole issue was resolved very quickly and professionally. I really appreciate the excellent customer service and Jennifer’s help in getting this sorted out.

Support team is incredibly fast. I sent a email and my issue was solved in less than 10 minutes.

The best customer service!

Julia was very helpful