Reply from OuferbodyjewelryJul 28, 2021
Hi there,
Accept warm greetings from Oufer Body Jewelry, First of all we'll like to start with a sincere apology for the initial wrong approach, we strongly believe we started off on a wrong foot, but we'll like to make things right with you.
On Amazon we really have less or no say at all because, Amazon handles everything from receiving the orders to fulfilling them and also issuing refunds, not forgetting returns too, meaning the returns as well go to the Amazon warehouse, and so we do nothing at all. So basically we were never aware of this issue right up to the point where we saw this review, and trust us, it hurts to know that you did go through all of that, but worry not because we always make sure we provide our Customers with the best Pre/Post Purchase services, and so yours will not be different. We're going to make sure you get what you initially wanted.
We're unable to get in touch with you or offer any solutions right here, but we'll like you to get back to us via email at [email protected] with your Order number so that we can be able to resolve this issue for you.
Once again we're sincerely sorry for the inconvenience and everything you must have gone through, we promise to make it right just like we'll do for any other customer as we consider y'all to a part of our little family.
Thanks for your Kind Understanding and consideration.
Oufer Customer Service.