Excellent
Based on 316 reviews
Our Boat House4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unique coastal home furnishings that are classic, timeless and comfortable. Your one stop source for quality nautical home decor, slipcovered furniture, rustic dining furniture, summer classic outdoor furniture perfect for a Beach House. Specialty items include custom driftwood tables, shell chandeliers, nautical lighting, beautiful art, rope chandeliers, cottage furniture, pvc rugs and one-of-a-kind accent pieces.
Our Boat House (ourboathouse.com) has 316 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
316 approved reviews, newest moderated first
Linda
Great website, which is filled with not only wonderful items but great suggestions as well
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! We greatly appreciate your business and look forward to continue to provide beautiful coastal style furnishings for your home.
John
Called to get some pricing and an ETA for delivery for a few items, the lady I talked to I think her name was Danielle was pleasant and helpful on the phone. She said she would call and get and ETA shipping prices however she never called me back. I called back and left a message two messages with no response. I was never able to place the order. Pros: Neat and original items, sales girl was knowledgeable Cons: Shipping pricing not available right way, No follow through from customer service, phone calls not returned.
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! Customer service is very important to us and we apologize that your experience was not the best. The feedback you provided today will help us to grow and improve in these areas. We hope that you will give us a second chance and shop with us again so that you can experience the quality service that we strive for.
Marilyn
Great inventory but prices are not reasonable
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback. We are pleased that you like our merchandise and we take pride in offering unique coastal home furnishings at a variety of price points. We are available to assist you in finding the perfect product to accommodate your budget. We appreciate your business and hope that you will shop with us again soon!
Bonnie
Unusual and exceptional. I will be ordering again-- definitely!
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! We are pleased that you like our merchandise and we take pride in offering unique coastal home furnishings. We appreciate your business and hope that you will shop with us again soon!
Valued C.
love their stuff and the concept but never received an answer back from repeated inquiries about a availability of a particular item. It was two years ago so perhaps things have changed.
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! Customer service is very important to us and we apologize that your experience was not the best. We hope that you will give us a second chance and shop with us again so that you can experience the quality service that we strive for.
Judy
A beautiful store, excellent customer service and I love the rug I purchased.
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! We are so happy to hear that you love your rug and your experience was positive. We appreciate your business and hope that you will shop with us again soon!
DC
I ordered pillows and the fulfillment was as expected. The pillows arrived and one had what appeared to be water stains on the back side. I emailed the company to explain the situation but never heard back. Very odd and certainly disappointing not to hear back.
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! Customer service is of the utmost importance to us. We do apologize for the lack of communication and that your pillows were damaged when they arrived. A member of our crew has reached out to you via email for a resolution. We hope that you will give us a second chance and shop with us again so that you can experience the quality service that we strive for.
Ardi
I love the furniture & accessory selections. The only drawback is that things move quickly!
Reply from Our Boat HouseJun 22, 2017
Thank you for taking the time to provide your feedback! We are pleased that you like our merchandise and we take pride in offering unique coastal home furnishings. Some products do move quickly but we are here to assist you in finding the perfect product to accommodate your need. We appreciate your business and hope that you will shop with us again soon.
