Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Ouros Jewels
At Ouros Jewels, we believe everyone deserves to shine.We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.Here’s what makes shopping with us special:1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.2. 24/7 Customer Support – Our team is always available to assist you.3. Flexible Payment Plans – Luxury made easy and affordable.4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.5. Free Engraving – Add a personal touch to your jewelry at no cost.We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:+1 (512) 736-7766Ouros Jewels – Where Purity Meets Perfection Follow on Instagram
Ouros Jewels (ourosjewels.com) has 769 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Earring posts were too thick and Ouros claimed they could replace them, had me ship them to their office in NY, only to tell me that they could in fact NOT replace the posts, and shipped them back to me to get them fixed by another jeweler at my cost. Pretty diamonds, sub par customer service.
Edit to add: refund offered with a 26% restocking fee is NOT a refund offer.
Reply from Ouros JewelsFeb 13, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear that this experience left you disappointed.
The earrings were crafted with our standard 1mm posts, and when you let us know they felt too thick, we carefully reviewed the request. Unfortunately, we did not have that size available, and reducing the existing posts further would have compromised their durability.
To help, we offered alternative options, including an exchange and a refund, in hopes of finding a fair resolution. While we weren’t able to reach an outcome that worked for you, we genuinely made every effort to assist.
KF
Kristine F.
I only received half of my order
I only received half of my order. Went back and forth for days via email with customer service, and nothing was resolved.
Reply from Ouros JewelsFeb 18, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear that this experience has left you feeling disappointed.
We would like to clarify that both of your ordered items were shipped together in one package, and we shared the shipment proof and packing video with you clearly showing both items included.
We have also offered a partial resolution via email in an effort to fairly resolve the matter. We genuinely want to find a solution and have made every effort to assist you throughout this process.
Please kindly review our latest email and respond at your convenience so we can work toward resolving this together. Your satisfaction is very important to us, and we remain ready to help.
CA
Cara A.
A Great Experience until It's Not
I have bought several items from Ouros. Although the time from purchase to arrival can be a little longer, I have generally had a good experience .... until ....
I had purchased a ring with several small diamonds. Wearing the ring one time, and a stone fell out. After notifying Ouros immediately, I had to repeatedly remind them about the fix. I agreed for them to send me a stone and I would have a local jeweler fix.
With other purchases, I have been satisfied .... until the last straw:
I purchased 2 threader earrings (a pair). Purchase arrived fairly late, which was likely due to changes made during the assembly process and issues there. I received the threader earrings, and neither would "unthread" so that I could wear either one. One clicked as I turned it and the other was stuck fast and couldn't be turned.
I notified Ouros, who suggested a local jeweler fix them. No. These were defective upon arrival, and Ouros would either fix them or return them. Returning them became not an option (Dunno why). I received a return label that was valid for a very short time and then expired.
I contacted Ouros and asked for another return label. I contacted them NUMEROUS times to get a return label for them to repair. FINALLY got a return label and got them back to Ouros.
After waiting for over a month for a repair, I received an email showing how the earrings were "repaired", which was basically someone holding each earring and waiving them back and forth. I was told to approve and they would return to me. I did not approve, wanting a video demonstrating that the earrings were actually able to unthread and be used. I received no video.
I reached out to Ouros today. I was told that the earrings were on their way back to me with tracking info to be sent soon.
Okay, so, seriously, when Ouros is good, it's very good. But if you receive something that is not right with your order, you will be wishing you had never ordered from them. Oh, and did I mention that, since it takes about 6-8 weeks (42+ days) for an order that you are likely out of their return window upon receipt???
My advice: receive package from delivery and make them wait while you open the package. If there's a problem, don't accept package.
Reply from Ouros JewelsJan 24, 2026
Thank you for sharing your experience with us. We truly appreciate that you have purchased multiple items from Ouros, and we are very sorry for the trouble you faced with your recent orders.
We sincerely apologize for the issue with the ring stone and the threaded earrings. This is not the experience we want for our customers. There were delays from our side, and we understand how frustrating this was for you.
Regarding the threaded earrings, we want to confirm that they have now been properly repaired by our team. The threading has been fully checked, and the earrings are being sent back to you. The tracking details will already be shared with you.
As our jewelry is handmade, some orders, especially custom or modified ones, can take more time. However, quality and customer satisfaction are very important to us, and we are working to improve our quality checks and response time.
We truly regret this experience and appreciate your patience. Your feedback helps us improve, and we remain available if you need any further assistance after receiving your order.
Thank you for your understanding.
PR
Patrick R.
Keep in contact with Ouros
Package delayed beyond belief almost 3 months for two orders
Reply from Ouros JewelsJan 8, 2026
We sincerely regret hearing about your delivery experience and appreciate you bringing this to our attention. This is not the standard of service we strive to maintain. Kindly contact us directly at [email protected], and we will personally review your concern and assist you in resolving it as quickly as possible.
DB
Dillon B.
Never got my delivery
Never got my delivery
Reply from Ouros JewelsJan 13, 2026
We’re sorry to hear about your experience. At the time, we were affected by a temporary courier issue that resulted in unexpected delays for some shipments, which was unfortunately beyond our control. However, we would like to clarify that your parcel was successfully delivered on January 9th, 2026, at 6:53 PM, and delivery confirmation, along with proof, was shared with you via email. The courier issue has since been fully resolved, and we are now dispatching and delivering orders on schedule. We appreciate your understanding.
TS
Tsww
Disappointed.
I am very disappointed with Ouros Jewels. I ordered a pair of earrings as a Christmas gift for my daughter in November and they still have not arrived. Now the company is telling me that they won’t get to me by Christmas. They take your money then string you along with unnecessary CAD drawings and form emails as if they are working on your product. But then they tell you it only takes 14 days for production. They’ve had much longer than that to make these earrings and get them to me. Now my daughter will go without her Christmas present because of their dishonesty.
Reply from Ouros JewelsDec 25, 2025
Thank you for your feedback, and we’re truly sorry for the delay with your order, especially since it was meant as a Christmas gift. Your earrings are a custom made piece, and while production normally takes around 2 weeks, holiday workload and customs delays unfortunately extended the timeline this time.
We understand your situation and apologize for the inconvenience caused.
Please contact us at [email protected] so we can review your order and work on a resolution for you.
Thank you for giving us the chance to make this right.
MI
Michelle
I haven’t received my ring yet
I haven’t received my ring yet, after I received the video of the item. It has been 11 days and no shipping updates are available to confirm when ring will arrive. What is the real story and where exactly is the item now?
Reply from Ouros JewelsDec 18, 2025
We understand your concern and apologize for the inconvenience.
Your ring has been completed and shipped. The delay is due to operational issues with the courier, which are beyond our control, and the parcel is currently on hold, causing delayed tracking updates. Please be assured that we are actively following up with the courier and closely monitoring the situation.
For quicker assistance, we kindly ask you to contact us at [email protected]
so we can review your order and assist you promptly. Thank you for your patience and understanding.
PY
Paulette Y.
Dishonest Business: Moissanites, NOT Lab Diamonds
I bought a pair of "lab diamond" dangling earrings in 14K white gold a few years ago and the earrings didn't hang right. The design and weighting were very off, so the earrings always tilted forward and looked unattractive. I contacted the owner about this problem, and he never offered to take them back for repairs--instead, he only made excuses. Fast forward to this morning, on 11/5/2025 when I had National Rarities, a well-reputed estate buying business, test the gems in the earrings and, turns out, they are moissanites. Now I have nothing against moissanites, but that isn't what they were advertised to be. It isn't enough for me to avoid doing business with them-- I felt compelled to write this review and warn others with my cautionary tale.
Updated on 11/19/2025 to add: The reply from Ouros below is just laughable. I DID contact them right away about the poor construction of the earrings. But the testing of the stones was only done recently as I was attempting to sell them (since National Rarities buys gold, among other valuables). These earrings contain moissanites, NOT lab diamonds. Ouros Jewels conned me and I'm sure other customers, too.
Reply from Ouros JewelsNov 10, 2025
We take your concern very seriously. First, we want to assure you that the stones used in your earrings are 100% lab-grown diamonds, exactly as advertised at the time of purchase. To avoid any confusion, We have attached the diamond testing video as proof of authenticity. Here is the video link: -https://streamable.com/klnc01
We did receive your earlier message about the earrings tilting, but there was no concern raised about the stones at that time. Sometimes third-party testers can give incorrect results, especially with older devices or when testing through the setting, which may have caused the confusion.
Still, we want to help you.
As a goodwill gesture, please contact us at [email protected], and we will work with you to provide a suitable solution. We can also offer you an IGI jewelry certificate for your earrings, so you can have official confirmation that they are lab-grown diamonds.
Thank you for giving us the chance to clarify this.
