Reply from OutscraperApr 13, 2026
Hi Can Lee,
Thank you for taking the time to leave an honest and detailed review. Your feedback genuinely matters, and I want to address it directly.
You're right. Google Maps scraping is where Outscraper consistently delivers, and I'm glad that part worked well for you. However, the experience you had with the Reddit scraper and other services is not the standard we want to set. "Task returned no results" with no error details, and no clear timeline from support, is a frustrating dead end, and I understand why that would affect your confidence in the platform.
The Reddit scraper is currently being reviewed by our development team. While I can't give you a specific date, your report adds weight to getting this resolved properly.
If you're open to it, I'd like to personally look into the specific tasks that failed on your account. The more details we have (task IDs, scraper used, parameters), the better our team can diagnose what went wrong and work toward a real fix rather than a generic escalation.
You can reach us directly at [email protected] or reply here.
We'd like to make this right.
Thank you again for the candid review.
Warm regards,
Outscraper Support Team