Overstock.comReviews of overstock.com

I should have read the reviews before purchasing a rug from them. They sent a confirmation that it had been delivered but I didn’t get it. When I called Overstock sent me a photo of the delivery. The rug looked damaged and was placed in front of the garage instead of our covered front door. The Overstock agent said I’d have to call FedEx they can’t help me if I didn’t recieve the item. So Overstock washes their hands of you when things don’t go well. So I’ve washed my hands of them as well, and this the last order they get from me. I am giving two stars instead of one because customer service was quickly responsive and the agent was very friendly even though the business is clearly not well run.

Their return fees are OUTRAGEOUS!!!!!!! They want 23.16 to return a small 3 foot round rug which hardly weighs anything. DO NOT BUY ANYTHING FROM OVERSTOCK. COMPLETE RIP OFF!!!!!

Wish I could leave zero stars. This company is a joke run by cheap ass morons. Have had nothing but issues with them, they fire people constantly so they can avoid giving raises, and They just fired allllll the US employees so they could hire overseas and pay their employees even less. I highly recommend buying NOTHING from overstock. Beyond terrible service.

Customer service was deplorable I will never shop from them again

I will never order from them again. I ordered two huge rugs and spent a lot of money . One of the rugs was described as charcoal and ivory. It arrived ivory and sage GREEN. They said if I want to return I had to pay shipping fees ( yes for a huge 9 by 12 rug. For a rug that did not match the description. So upsetting .

Misleading Delivery Dates & FTC Rule Violations – Don't let them stall you. Review: I purchased a sofa on April 29th with a promised delivery of May 1st. By April 30th, it was "Delayed" with zero notification. I spent days in a loop of conflicting information; first being told they have 3 business days to ship, then 7, then being refused a supervisor or a cancellation. As a business owner myself, I know how logistics work, and this was a clear case of "Marketplace Stalling" to prevent a cancellation. They claimed they "couldn't guarantee" a cancellation after their 60-minute window, which is a direct violation of consumer rights when they miss their own delivery deadline. I had to escalate to my bank and invoke federal law to get any movement. If you are stuck in this "Delayed" loop, do not just wait for their 48-hour "request" period. Take action immediately using the steps below. The "Consumer Rescue" Cheat Sheet If Overstock/Bed Bath & Beyond is stalling your cancellation for a delayed item, use these three legal and policy levers: 1. The FTC "Mail Order Rule": By law, if a merchant misses their "promised delivery date," they must notify you and give you the option to cancel for a full refund. Simply changing the status to "Delayed" in a portal is not a legal notice. 2. The "Oversized Policy" Trap: Their own policy states that oversized items must show a 1-4 week window at checkout. If your checkout promised 2-5 days, they failed to provide mandatory disclosure, making the contract voidable. 3. Documentation is Key: Record the call: (Check your state laws on how to best execute this). The Paper Trail: Send a formal "Notice of Revocation" to customerhelp @m.help.bedbathandbeyond.com (no spaces). Don't "request" a cancellation; "provide notice" that you are revoking authorization. 4. The Nuclear Option: If they refuse a supervisor or a cancellation, call your bank (PNC/Chase/etc.) and initiate a chargeback. This can forces their back-office team to act when the frontline agents won't. Or the bank can step in and get your money back for you. Bonus: Be prepared to receive a lot of "promises" so they can get you off of the phone. Believe very little of anything they tell you to resolve your issue, but do play along to ensure you are following these steps. I wrote this review to ensure no one else is scammed by this company. DO NOT BUY FROM THIS COMPANY.

I received a table advertised as light wood and it appears to be a solid substance wrapped in a wood tone plastic. I wanted to return it and they said sure but I'd have to pay $104.73 to send it back!

I havent shopped at Overstock in many years..the last time ordering some cushions that were advertised as a set of four. I confirmed with customer servie that it was a set of four cushions. When they arrived, it was only ONE, not a set of four. Of course I returned (customer service wanted to charge me for the return cost but I fought and finally won). I said I would not order from them again, and I didnt. They went out of business, then changed their name to BBB. Then to Overstock. Many years later, here I am, and I decided to give them another chance on a rug. It was supposed to arrive in 2 days (today). When I checked on it, it now says "delayed"..due to arrive in over a week from now. It still shows on their site (and partner site) as in stock and delivering in two days. I can get it from any other retailer tomorrow. I go to cancel the order, which has not shipped yet, and I cannot reach anyone (not during business hours). I try to reply to my order email, and it gets sent back (coming from an invalid email). Go to chat a few hours later during business hours, and a bot goes through many steps, validating email blah blah blah. Then asks for reason for cancellation, bot says "delay is not a valid reason". So I have to choose one that is listed "changed my mind" is the only one I could choose. Then bot tells me my order cannot be cancelled. I call the customer service number. Go through a ton of validation steps then speak to someone. She tells me she put in a cancellation "request" and and I will hear back in two business days of that the decision is. I cant wait any longer to get this rug! I am going to order from someone else and get it tomorrow. Hopefully the one from Overstock doesnt arrive because I dont want it from them, and I am not paying return costs! AWFUL customer service and policies! Why would anyone shop here?