Overstock.comReviews of overstock.com

Overstock lures you in with promises of quick delivery. I placed an order one week ago that they estimated would arrive today (one week hence). It didn’t show up. I chatted with their customer service today, it hadn’t been processed yet .. who knows when or if it will arrive. This is an order over $1000. I’ve been cheated.

Ordered 2 chairs. The very next day they were over $100 cheaper. I called customer service and they would not do a price adjustment and said they were being processed for shipping and I could not cancel the order. This was on a Sunday so I don't believe it could not have been stopped. They were not willing to work with me and talked in circles giving lame excused. I will NEVER shop there again.

Returned a set of Bluetooth earbuds to a company in Burlingame called.. Indigi.. they sent me return instruction with a PO Box as their return address, I created, and paid for a UPS label to return the item, the item was returned, and then I get an additional $18.00 charge from UPS for what they call an.. 'address correction' since Indigi gave me a PO Box, and UPS returned it to their physical address in Burlingame, CA.. neither Overstock or Indigi would accept any responsibility for this mistake, or offer any discounts, or credits.. they just basically told me to fornicate off, and I am a senior Viet Nam war vet living on a small fixed income, and that $18.00 took food off my table.. please Do Not buy from Indigi, or shop at Overstock for your own peace of mind

Overstock's return policy does not match any of its competitors and I would never shop there again. You can get the same products at Wayfair, Target, Amazon, Bed Bath and Beyond and several other places that do not charge you return shipping. I deeply regret shopping here for items I was not 100% sure I wanted as I wasted so much money in return shipping. Horrible policy given you can buy the same things anywhere els and not be stuck with this charge. Don't shop here. There are other places.

Seems only fair to include some positive reviews here as the nature of things is people usually write to complain. Our experience with overstock.com We decided to test our luck, even though reviews on this site weren't glorious. The prices of the furniture were way below the prices we could find locally in Switzerland. even with shipping added. And the choice of items is much larger than we could find elsewhere. So why not We ordered a coffee table. I wasn't sure whether it would arrive or not, but fu** it lets see. Coffee table arrived within 2 weeks, and was perfect. We then ordered the matching TV unit, which unfortunately arrived missing alot of pieces from the box, which had clearly been through a rough passage. Fearing the worst i contacted their costumer service, thinking oh boy here we go, overseas complaints about a furniture delivery this is going to suck. Tho the exchanges did take a few back and forths as they required pictures of the boxes and descriptions of the items. Eventually they gave us a full refund, and since we already had the coffee table, we used it to re-order the TV Unit, hoping it was a one-off. The price had changed since our initial order, so i contacted the same support agent, and they helped us re-order the item and refunded the difference. It came within 2 weeks again, and thankfully was perfectly and full the 2nd time around. All i all very satisfied in the process, and would use them again. Support did all that could be expected from the disagreeable situation.

I made an order for three beach cover ups on overstock.com. Little did I know that each cover up was a different seller on its marketplace platform. Don’t ever use this option !!!! I’ve had such a hard time sending the items back and getting overstock to stand by their brand! It’s been well over two months and still no refund! I’ve opened so many cases with overstock that I’ve “clogged up their system”…. So I was told? Excuse me? Just refund my goddam money if the vendor isn’t doing it, and don’t tell me it’s my problem when the communication through way you set up with the marketplace sellers is antiquated and not user friendly!

I attempted to cancel an order of a bookcase within 2 hours of placing it after realizing it wouldn't fit properly with the other furniture in the room. One business day later I was informed that it could not be cancelled, and would be shipped within 2 days. The item had still not shipped, but yet they were unable to cancel it. I contacted customer service to get clarification and find out what options were available, and was told there was no reason listed for why this item could not be cancelled since it would not ship for days. The customer service rep reported they would put in an inquiry to get more info. I heard nothing back, and my next notification was 2 days later that it had shipped. When I called back to request a pre-paid return label, since I felt I made a good faith effort to cancel this item before it shipped, I was told I would have to pay half of the return fee. The item was $200, the return shipping cost was $120, so I would still be responsible for $60 of the return fee (almost half the cost of the item itself). I was told there was nothing else that could be done at that point.

I ordered a personalized shoe golf bag as a Christmas gift 4 years ago. I never got it and purchased another gift because the status update said FOR FOUR YEARS that the purchase is being delayed. Their customer service reps. said it has been too long and we don't know why it still says it has been delayed. THEN they said we can't verify if you ever got the item. Translation you could be lying...REALLY. They had no answers for why this happened or any solutions for why I donated $38 to a billion-dollar company. There are too many options to purchase from than OVERSTOCK, I encourage customers who care about customer service to find another option.