Poor
Based on 560 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxiline™ specializes in top-of-the-line medical diagnostic equipment that provide accuracy and peace of mind to people of all ages and lifestyles.
oxiline.shop (oxiline.shop) has 560 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 19 reviews with 4 stars · Clear filters
BILL R.
customer service was quite responsive. Issues arose around discount offer and the team was quite quick to respond. Paper documentation that accompanied the scale could be clearer, especially the font size and presentation
Tom B.
Bought the TENS XS Pro and finally used it a few days ago when my wife was dealing with some lower back issues. The unit and the accessories, including the case, seem very well constructed. Instructions are VERY skimpy. If you have never used a TENS unit you will likely be lost. The GOOD news is that when I contacted customer service via email, not only did I get very detailed information, but multiple emails back and forth on a Sunday. That was impressive and the unit worked well.
Amanda D.
The blood pressure device is accurate for me, but the cuff took a couple tries to fit right.
customer
It did take a few calls to reach them but today I did and spoke to Denzel. He was very patient. My scale was only showing wt not all the other body composition details. He did have me reset the scale ( button on side by charging port ) apparabtly u have to close out all apps on phone including the scale app then just open the scale app then get on it, of courseu have to wake it up first by a quick step on it till it reads Zero. We'll it worked! And ge explained how to read all the things regarding the results. CudoS to Denzel!! Thank you.
Lori W.
I appreciate that Oxiline offers a lifetime warranty! They sent a new unit to me. It was a bit of a process that took multiple attempts, but finally got through it. Justine at Customer Service was exceptional in seeing it through! I really appreciate that kind of service! She personally deserves a 5 star!
Jack L.
I've owned an XS Pro BP device since Jan 2025. As a retired licensed massage therapist after practicing 22 years and a practicing physical therapist assistant for 6 years, my standards are high for performance, reliability for devices and customer technical support. The device has performed very well and synced with my iPhone 12 after using technical support in January 2025, which wasn't easy to reach. Between Jan 8-9, 2026 I needed to change my email address which meant it had to be updated on my XS Pro to be able to use the device and record readings. After multiple attempts to reach technical support via phone and email to ask them to update this email, I learned their technical support has degraded to horrible and they never made my change. As a former IT pro, I chose my only option of creating a new account and syncing to my device. I rate this device as a 4-5, but technical support is now a 2. If you are technically adept, you may be able to setup this device on your own. If you are less skilled with technical things, you will be on your own in device setup and getting technical help on features and making future changes. Bottom line, device is very good, technical support is now very poor. Jack, retired LMT PTA 1.11.26
michelle F.
The pulsometer arrived a little later than we needed it (though I don’t really it’s the company’s fault; everyone in the family got sick and needed one earlier than expected). Because of the illness I wasn’t able to return the device within the 30-day period. However, Justine was a wonderful person and very accommodating. I’m really pleased with the company.
Elizabeth C.
I was having an issue with my monitor and I spoke with a customer service manager and he immediately took care of it .
