Reply from Pacific For LessMay 31, 2018
Thanks very much for taking the time to give your detailed feedback, Michael. I'm very sorry to hear about the hassles you experienced on your trip to French Polynesia booked through Pacific For Less. While it seems like the majority of these issues are complaints about things outside of our direct purview (the airport in Los Angeles, the airplane, flight times and logistics, the bus driver, the hotel management, the prices, etc.), I understand in reading about your experiences that you did not feel supported by us. We pride ourselves on a very high level of service to our clients, so we really take that to heart. I definitely want to address the issues with the things we had confirmed for you that you did not receive -- namely the honeymoon amenities, and the departure assistance at the airport. Please contact me at [email protected] so we can identify you properly and we will happily refund you for the honeymoon amenities and departure assistance, with our sincere apologies. We will also make sure you get credit (and our thank you gifts) for any referrals you sent our way. I only wish we would have known you were experiencing difficulties while you were on your trip so we could have taken some of the stresses you experienced off your hands, and dealt with the hotel on your behalf -- we would have gladly done so. But this is something we will definitely stress to our clients going forward, to let us know right away if things are not going well, so we can do our best to smooth the path.
Again, thanks for your valuable feedback, and I hope to hear from you soon.
Jennifer