packandloadservices.comReviews of packandloadservices.com

David and Alex were AMAZING!!! Arrived early, immediately began wrapping things, even fragile things I had attempted to wrap. Fast, efficient and customer oriented. Some of the requests I made, that I thought were odd or awkward, they listen and simply answered sure or no problem. HIGHLY recommended if you require a PODS container to be loaded.

I work from home using government issued equipment from the department of veterans affairs. I instructed the packers several times not to pack my laptop because I am responsible for it. They packed it in the pod with boxes and furniture and did not retrieve it as I asked. This put me in a difficult position on my job

The two gentlemen did a great job!

Excellent experience, arrived on time, loaded in an efficient manner. I had two PODs going to two separate places and the guys did an excellent job in game-planning my color coding system for the two PODs. Customer service over the phone was very communicative and helpful also. Can’t ask for anything more.

I selected Pack & Load Services because they are listed on PODS as the "most experienced" option, paying nearly $900 for just over 3 hours of work. While the two laborers had great attitudes and worked hard, they were not the expert packers I was promised. The Major Failures: Ignored Safety Gear: I personally provided ratchet straps and moving blankets at the start of the job. None of the ratchets were used. When I pointed this out near the end, the crew simply told me it was "too late." Violated Internal Protocols: Customer service later confirmed that crews are strictly required to rope off sections of the container and take photos. No rope was ever used, and no sections were secured. Zero Post-Load Support: When a PODS driver warned me that an unrestrained load would jumble and potentially jam the door shut, I called customer service. I offered to delay my PODS pickup at my own expense if Pack & Load would send someone back out to secure the load. I was told they couldn't guarantee anyone would ever show up. Ghosted by Management: I called multiple times. Two agents promised to escalate my safety concerns to management—no call back. I finally spoke with Sally, who transferred me to a supervisor's voicemail. My call was never returned. The Resulting Damage: Because the load was completely unsecured, transit movement caused predictable, avoidable damage: One wooden bookcase crushed beyond repair. One bookcase backing destroyed (now only usable for storage). Solid wood Pottery Barn buffet heavily scraped by unsecured items shifting on top of it. Two lawn chairs ruined (plastic side locks sheared off). A heavily marked "FRAGILE" box crushed, shattering the mosaic lamp bulbs inside. I paid top-dollar for professional expertise to prevent exactly this scenario. Instead, I received a negligent load and refusal by management to communicate.

The guys were awesome! On time, very helpful, and quick. Plus, thy helped me set up our adjustable bed frame, which I was unsure of how to hook it back up. Worked like a champ! Highly recommended!

The team was efficient and quick. They got most of the items loaded easily. My only complaint was that we ordered wardrobe boxes and they were not used. I did not see a refund or statement correction for the materials ordered and not used. That was not good. Clothing was dumped into a box and subsequently they were very wrinkled.

Overall very happy with the team that loaded our PODS container. They arrived on time, took the time to look at what needed to be loaded, made a plan and got it loaded. Honestly, I don't think everything was going to fit, but they loaded it efficiently and carefully.