Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
661 approved reviews, newest moderated first
Elaina T.
This was our second surprise trip with Pack Up and Go. Both times, they did a great job of choosing cities and activities that really fit our interests.
Reply from Pack Up + GoMay 5, 2026
We are so glad you enjoyed your activities and trips! We hope to plan a third adventure for you soon!
SHARON
What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just the right amount of down time. The accommodations were up to the level of what we requested and it was special that everywhere we went, people knew we were celebrating our anniversary. Having someone else do all the work and having the excitement of looking forward to a surprise was so much fun!!! We would 1000% do it again!
Reply from Pack Up + GoMay 3, 2026
We love putting together special and memorable trips for our travelers! We are so happy to hear it was such a lovely experience and look forward to planning another getaway for you!
Karen
This is a super fun way to get together with friends and have no stress with planning anything. Everything is kept secret until 1 week prior and it is a fun anticipation!!! This is our 4th trip as a group and each time they make sure our flights leave and arrive around the same times. They are amazing! Also if you have a problem or issue on your trip they are very responsive and help you in any way they can!!!
Reply from Pack Up + GoMay 3, 2026
Thank you so much for the kind words!! We love sending groups to fun places and can't wait to send you all on another trip soon!
Troy M.
Fantastic! We were sent to San Diego for a fun girls trip. They planned everything even activities and some meal reservations! We will definitely use them again!
Reply from Pack Up + GoApr 30, 2026
We are so glad you had a wonderful time in San Diego! We are looking forward to planning your next adventure!
Susan
The experience was amazing! Got to spend time with three friends without the hassle of coordinating flights, hotel, or activities.
Reply from Pack Up + GoApr 23, 2026
Isn't it amazing to go on vacation + actually focus on making memories?! We couldn't be happier that you had a great time + that we could take the hassle out of planning for you. Leave it to us! We'll handle all the admin while you enjoy the important part, spending time with people you love! Where should your next friend-reunion be?!
Annie
The experience was a great time and it was a destination we had never been to. Food/weather/activities were amazing.
Reply from Pack Up + GoApr 23, 2026
We love to hear it! Sending travelers to destinations they've never been to and would probably never think to travel to is one of our favorite things! Filling out that pre-trip survey gives our planners the insight we need to plan something special for each traveler based off of their individual interests. We always ask our travelers to be open to adventure because there are so many hidden gems in the domestic US that you might miss! Where to next?!
Brianne
Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience where we got to enter the penguin enclosure and meet penguins up close and personal. The timing of the experiences and dinners were perfectly structured to allow us to fully enjoy ourselves but not need to rush. And each dining location met the dietary requirements we had mentioned.
Reply from Pack Up + GoApr 23, 2026
It sounds like your planner really knocked it out of the park! We always ask our travelers if they have dietary needs + make sure to have those needs met when booking reservations + suggesting restaurants in the area. Isn't the zoo just amazing?! The most perfect activity for the entire family! We're so glad you all had an amazing time + can't wait for next years family trip!
Amanda
I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an itemized receipt of where our money went. We had some issues with the valet (they didn't believe we had prepaid, and they still charged us a fee), but I'm not sure if that is the fault of the hotel or Pack Up + Go. We did eventually get a refund from them.
Reply from Pack Up + GoApr 23, 2026
Decision fatigue is so real! Let us handle it for you so you don't get burnt out in the planning stage! Isn't it amazing to have someone decide for you while also having the flexibility to change things if you need?! We are more than happy to send over a budget breakdown for you! We typically don't send one out prior to your trip to ensure the integrity of the surprise, but we are more than happy to share one post trip! Send us an email + we'll be more than happy to be transparent about how your budget was spent :)
