Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
661 approved reviews, newest moderated first
MA
This was super easy, and lot of fun and stress free! We can’t wait to book again :) 1000/10 recommend
Reply from Pack Up + GoSep 17, 2025
We're so glad you had such a great time on your trip! We love to see it! Our trip planners and customer experience team do their best to make sure your trip goes smoothly from start to finish! Traveling should be about making memories and having fun, let us handle the rest! We can't wait to plan another trip for you!
Marian
It was so nice not having to worry about anything. So many suggestions as to where to eat and what to do. I would definitely recommend Pack Up and Go😃
Reply from Pack Up + GoSep 15, 2025
We're so happy to hear you had such a great time on your trip :) We love to send suggestions! Whatever trip you choose to take with us will always come with curated suggestions/recommendations for your destination! Even if you don't travel with us, you can always purchase our recommendations via our Destination Guides! These packets have all of our favorite go to places across the US in each destination and are a great resources if you're already booked to go somewhere but have no idea where to go for breakfast or what quirky attractions are nearby!
Audrey
Great trip for inexperienced travelers. When I phoned the company for help or with questions, I talked to a real person. Communication with this company was excellent before, during, and after my trip.
Reply from Pack Up + GoSep 12, 2025
Thank you so much for sharing this! Our goal is to make this the easiest trip you ever take, and we're so happy we were able to help answer your questions!
Melissa
The entire Pack Up and Go experience was so exciting and fun! From start to finish the communication was awesome. The packet sent in the mail was filled with so much information on tips and suggestions, it was awesome! The hotel was amazing, I’d definitely stay there again. Even the staff of every reserved event for us knew we were celebrating a birthday and always provided something special. The little details made a lasting impression. I would do this experience again and highly recommend to anyone to get out of their comfort zone and try something new.
Reply from Pack Up + GoSep 10, 2025
We're so happy to hear you enjoyed your surprise trip! Thank you for letting us help you celebrate a birthday! We're looking forward to more adventures together in the future!
Jess
Our experience was one of the best. The most perfect itinerary, not too little or too much, with the best recommendations. Dinners planned, massages, and stops along the way. I can’t rave enough about the trip!
Reply from Pack Up + GoSep 10, 2025
Not too little or too much is exactly what we want to hear! So happy you loved your getaway. We like to plan you enough to have an itinerary but still allow you to relax + explore on your own!
Vicki
The customer service is focused on the customers experience. Each email was responded to quickly, professionally and friendly. You feel that they genuinely love what they do - SERVE. Having them plan everything was the best! We had options to change some things but 75% of our time was planned with activities that we love. So Pack Up & Go understand their customers with an aim to serve them with an experience you will tell everyone about. Mission accomplished Pack Up & GO. WE are telling everyone to book their next couples weekend with you! THANK YOU!
Reply from Pack Up + GoSep 9, 2025
Thank YOU for sharing this wonderful feedback with us! We are so happy to hear you had an amazing time on your surprise trip + that our traveler support team was on top of it! We look forward to more adventures together!
Jill
Denver was a great experience! The hotel was perfect. We ended up keeping the Friday night dinner reservation as well as the walking tour Saturday, both were good recommendations. Saturday evening we found a fun option called Upstairs Circus a crafting social place, and had dinner delivered via Door Dash. We ended up using Uber and walking a fair amount to get around but the train was easy from the airport. In hindsight we wished we would have tried to use it more. Two things would have made the experience better: 1. I know you can’t control the weather but the forecast was zero help. We thought the entire weekend was going to be a rainy mess and it rained for 30 minutes one day. The suggestion to bring hiking shoes was not helpful. I never used them despite going to Red Rocks Sunday morning for the sunrise. We were not close enough to hiking to make that viable with all the other things to do on such a short trip. 2. All of the papers in the packet was waaaay too much to juggle. Either an app where you can read about/select/sort/see on the map the things you you was to do. Having a map of the area in sections was helpful but the list of attractions and restaurants etc wasn’t labeled an a way that made it easy to see what was in each area. If an app is not possible putting symbols for each neighborhood on each suggestion would have helped or a list of things by neighborhood rather than all the restaurants together for example. I am happy to make further suggestions on this recommendation if it is helpful. Overall a great experience, Denver was delightful! It was our second trip together with pack up and go and I am sure we will do it again!
Reply from Pack Up + GoSep 9, 2025
Thank you so much for sharing this feedback with us! We're glad you had a great time in Denver! We also appreciate the suggestions on the envelope + the papers: we do send everything in the email as well if it's easier to navigate on the phone rather than physical, but will definitely take a look at how to organize the recommendations a little more!
Emily
We were so excited that pack up and go pick Seattle for us. My husband and I have traveled a lot together in Seattle was new for us. We loved every minute of it! We enjoyed our hotel, our dinner, reservations, the preplanned, activities, etc. The packet provided give us so many ideas for breakfasts And lunches and other activities that needed to be planned.
Reply from Pack Up + GoSep 9, 2025
We're so glad the surprise destination was a great match! We love helping you explore somewhere new, especially if you're frequent travelers!
