Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
661 approved reviews, newest moderated first
Michele
WOW!!!! Pack Up and GO we can’t thank you enough!!!!! You truly did an amazing job. You had every thing done to a T. It made for a worry and stress less trip, with so many’s fun times!!!!
Reply from Pack Up + GoFeb 20, 2025
We can't thank YOU enough for letting us plan a surprise getaway for you! We're glad to take the worry + stress away so you can just enjoy your trip. Cheers to more adventures!
Maureen P.
We did a road trip and you sent us 5 1/2 hours away for a weekend getaway. This is too far for a weekend getaway. I thought you had a 3-4 hour radius limit on driving trips? Or asked us how long we were willing to drive? I recall being asked on our first PU&G in 2021. And for what we spent, I don’t believe we got the value out of this trip. We won’t likely do this again unless it gets more time/distance appropriate and less costly.
Reply from Pack Up + GoFeb 20, 2025
We apologize you felt the distance was too far for your weekend getaway! Our typical time frame is the 3-4 hours away, but we go up to 6 hours which we do share on our website! If you do choose to do another Pack Up + Go getaway in the future, in our "anything else we need to know" section of the pre-trip survey, you can definitely let us know you prefer a shorter time! Thank you so much for sharing your feedback with us!
Troy and J.
Pack Up + Go planned a fantastic anniversary trip for us. The timing of our road trip, food and activities for a pit stop, a great hotel with nice accommodations for our anniversary (champagne in our room and a complimentary dessert at the hotel's restaurant, among others). The food was amazing, the service at the restaurants was excellent. They found some hikes for us to do, even in the middle of winter. It's clear that they were very thoughtful and intentional in their planning. They were also very responsive and always happy to help with any questions. Way to go Pack Up + Go!
Reply from Pack Up + GoFeb 18, 2025
Thank you so much for letting us help you plan an anniversary trip, we love being a part of special celebrations! Thoughtful + intentional are two of our favorite words! We're looking forward to more adventures together in the future!
Kamala P.
They did a great job in picking a location that fit with our interests, and the itinerary was just perfect. We loved the packet and list of additional activities.
Reply from Pack Up + GoFeb 1, 2025
We're so glad to hear that you enjoyed your trip! Our team loves curating destinations + itineraries that align with our travelers' interests, so it’s wonderful to know this one was a great fit. Wishing you many more amazing adventures ahead!
Michael
Enjoyed the location and guidance on things to see.
Reply from Pack Up + GoJan 28, 2025
We're so glad to hear you loved the location and the recommendations we provided! We hope to plan another trip for you soon! :)
Alexis
Great recommendations! Make sure to budget for uber all the time! And make your own plans if something on the planned trip falls through.
Reply from Pack Up + GoJan 27, 2025
Thanks for the review, and we're so glad you liked your destination recommendations! We're glad you found something to do when your tour had to be rescheduled, and we are always here to help when the occasional hiccup occurs on a trip!
Ryan
I liked being able to get out of town and try some things that I would not have done on my own. I did not like that my trip was Jan 12-14 and that I received my packet in the mail on Jan 21. I had basic info from email that allowed me to take the trip, but missed out on a lot of information that was in the mailed packet.
Reply from Pack Up + GoJan 24, 2025
Thank you for your feedback! I'm so happy to hear you enjoyed your trip + I apologize about the envelope delay. Next time, please don’t hesitate to reach out to our 24/7 customer service team—we’d be happy to provide a digital copy of the envelope so you have all the information at your fingertips!
Sasha
This is our 5th trip with pack up and go and much like all the others, our trip was great. They always provide great accommodations, flights and information that allow you to maximize your time wherever you end up. Plus their informational guides about the city are beyond helpful!
Reply from Pack Up + GoJan 22, 2025
Wow! We have loved planning so many trips for you + thank you for your continued trust + support! We're glad you've found our guides helpful, we love to give some time so you have the freedom to explore on your own a little. We're looking forward to more adventures together in the future!
