Poor
Based on 347 reviews
PADI2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.
PADI (padi.com) has 347 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
347 approved reviews, newest moderated first
Toheeb
Well constructed Q&A Great explanation for understanding.
Reply from PADIMar 29, 2026
Hello, Thank you very much for your positive review. We would love the opportunity to hear about your experience, provide recognition to your Instructor and support if you need any assistance. Please feel free to contact us at [email protected] providing your direct contact information. Looking forward to hearing from you. Sincerely, PADI Customer Relations Support Team
MARTINEZ
très bon site à Sharm el Sheikh. Le moniteur Andrew est très professionnel et en même temps charmant avec toute la famille. Son collègue ramadan été en plus psychologue et très patient pour permettre à une personne du groupe de vaincre certaines apréhensions lors des exercices . Enfin l'équipe du centre de plongée est aux petits soins, le matériel était presque intégralement neuf.
Reply from PADIMar 29, 2026
Hello, Thank you very much for your positive review. We would love the opportunity to hear about your experience, provide recognition to your Instructor and support if you need any assistance. Please feel free to contact us at [email protected] providing your direct contact information. Looking forward to hearing from you. Sincerely, PADI Customer Relations Support Team
Alexey
I had a deeply frustrating experience with PADI Asia Pacific customer support. To be clear - I love diving and believe PADI has developed a great framework to get people certified. This post is not about that but rather their corporate back end. There were two separate issues with my account. The first was my name/details. I was told by Indi Linklater that everything was already correct in PADI’s system. That was not consistent with what I could see in my account. Then, after I pushed back, my details were quietly changed anyway. So instead of simply acknowledging the issue from the start, the experience felt like I was being told nothing was wrong while it was being fixed behind the scenes. That came across as dismissive and deeply unhelpful. The second was my eCards. I originally had three eCards visible in my account. Then one disappeared, which is why I contacted PADI in the first place. Instead of properly investigating and restoring what had gone missing, I ended up being told that another card was not really mine in the way I had understood and would also no longer be available. So I contacted PADI because one eCard had already vanished, and somehow the end result was that I was left with even less than before. That is what made the whole experience so poor. On one issue, I was told everything was fine until changes were quietly made anyway. On the other, I asked for help recovering something missing from my account and the process moved in the opposite direction. I do not mind paying for legitimate products. What I do mind is inconsistent records, obvious issues being brushed aside, and customer service that feels more interested in defending the system than genuinely helping the customer. PADI’s training reputation may be strong, but my experience with their account and digital card support was sloppy, inconsistent, and deeply disappointing.
Reply from PADIMar 23, 2026
Dear Alexey, I am very sorry to hear that you are experiencing an issue with your eCards. I would really like the opportunity to help address your concerns and hopefully provide a resolution, hence I have reached out to you directly. Sincerely, Olivia Smuts PADI Customer Relations Support Team
George
Why am I being made to pay $58 for a digital card? All I want to do is have my certification digitised!
Reply from PADIMar 14, 2026
Hi George, I appreciate your taking the time to communicate with us regarding the PADI eCard™. It is unfortunate that this new product did not meet your expectations. Please know that purchasing and using the PADI eCard is completely optional. Your traditional plastic certification card is (and will remain) valid proof of your PADI certification worldwide. If you ever need to replace your PADI certification card, either due to loss or simply a desire to update an older card, you have two options for replacement: 1. reorder a traditional (plastic) version of the card 2. order an eCard You may reorder either version of your card through any PADI Dive Center or Resort or by visiting padi.com. The replacement card fee is the same for both versions. You may, however, enjoy some of the specific benefits of the PADI eCard. These include the convenience of carrying and accessing all of your cards digitally. This feature helps prevent anyone from obtaining and altering your digital card for their use. I sincerely hope you continue your enjoyment of scuba diving. After all, that’s what it’s truly about, the opportunity to escape, explore, and experience the underwater world, then share it with others. Thank you for choosing PADI as your dive training organization.
Mariia K.
Great course! Lots of useful info. I’m just hoping I get to practice it all during my dives! To improve: Maybe updated videos and more up-to-date review of existing gear would be even better
Reply from PADIMar 4, 2026
Dear Mariia, Thank you for your positive review and your valuable feedback! We are delighted to know that you enjoy your PADI course. If you have any further comments or suggestions, please do not hesitate to reach out to us at [email protected]. Thank you for choosing PADI. We look forward to continuing to serve you in the future. Sincerely, PADI Customer Relations Support Team
Jun K.
I was able to gain knowledge about open water diving in preparation for underwater training.
Reply from PADIFeb 26, 2026
Dear Jun Kokubo, Thank you for your positive feedback! We're delighted to hear that you had a great experience. If you have any further comments or suggestions, please don't hesitate to reach out to us at [email protected]. Thank you for choosing PADI. We look forward to continuing to serve you in the future. Sincerely, PADI Customer Relations Support Team
Wayne B.
Do you know they charge to put your existing qualifications on the ap? Charging for an e card? Too funny. Got my cert in 1987, my advanced in 2000. Thought the ap might be convenient as I start a dive master. Off to check out other companies. Further- The padi app is purely an advertising platform pushing you to sign up for further training, club membership, travel etc. The only practical part is the electronic dive log function, though it is manual and thus far I cant see how it would integrate into my existing dive software (garmin). It would store your e-card should you wish to pay for one for your existing qualifications. Given adding your qualifications to an app costs zero in overheads the price padi charge for that convenience is ridiculous.
Reply from PADIFeb 25, 2026
Dear Wayne, Thank you so much for taking the time to address your concerns. We understand your disappointment, and apologize for any inconvenience this may have caused you. Please know that purchasing and using the PADI eCard is completely optional. Your traditional plastic certification card is (and will remain) valid proof of your PADI certification worldwide. If you are interested, would you mind contacting us directly at [email protected] and providing your direct contact information so we may assist further? Sincerely, PADI Customer Relations Support Team
Shane B.
Great coarse
Reply from PADIFeb 18, 2026
Dear Shane, Thank you for your positive feedback! We are delighted to hear that you enjoyed your PADI course. If you have any further comments or suggestions, please do not hesitate to reach out to us at [email protected]. Thank you for choosing PADI. We look forward to continuing to serve you in the future. Sincerely, PADI Customer Relations Support Team
