Painful PleasuresReviews of painfulpleasures.com

Dan Lorenzo is the man in the know, always a positive vibe, always down to help and make things right- or just chill n have a chat about. Everyone at painful pleasures got positive vibes. I fux with them ;) 🤙🏼

I love that I can get all of my brands from one spot. They don’t jack up the prices and they always ship fast. Just wish they were closer to me, tbh

The tracking never updated and when I called in, they pretty much reshipped the package right there without question. Woman was really nice too. Thanks guys

I’ve ordered from PainfulPleasures a few times, and overall I’m pretty happy with the experience. Their product selection is excellent — they carry hard-to-find jewelry sizes and a wide variety of piercing and tattoo supplies. The site is easy to navigate, and the prices are competitive. Highly Recommend PainfulPleasures for your go to tattoo and piercing supply store!

I received poor quality defective segment rings. I reached out to support on the contact us form. They replied and due to their technical issue, when you replied to them, it bounced back. They kept insisting I send pictures of the defective rings but a simple reply to their response with the word test even bounced back. I tried w different email addresses and they kept insisting it was my problem and to try another email. I submitted 6 contact us forms with no resolution. They said without a picture they can't help me. Not sure what a picture of a segment ring that can't be opened is going to solve. 2 out of 6 rings defective. Waste of time and money. NEVER buy from them. Terrible customer service, poor quality jewelry and waste of money. You should be out of business.

Disastrous customer service, exorbitant shipping costs, I ordered 400 clips for jewelry displays, they all arrived defective and broke one after the other, I asked that the merchandise be sent back to me at their expense because I had paid $119 for shipping (international) for not even $40 worth of merchandise ($8.99 for a bag of 100 clips x4) the response from customer service was to take 300 photos of the 300 defective clips, while I just asked them to send me good quality merchandise because I paid a carpenter to make wooden boards suitable for these clips. I took photos and videos that prove everything I said. I received a refund email for $27 but not shipping costs of $119 for this defective merchandise! It's simply theft! A terrible lack of professionalism on their part! I absolutely do not recommend this site! Shame on them!

I put 4 sets of the 3 mm size Titanium Crystal jewel stud earrings in my cart, for 4 sets of new piercings I just had done in my upper lobes. I’m highly allergic to other metals and titanium is all I can tolerate. The nurse at my dermatologist office highly recommended this place for quality titanium earrings. I received 4 sets of 5 mm size stud earrings in the mail. I tried on one set to discover they’re huge and gotti. I called customer service and asked what happened. Sydney was very helpful and explained this sometimes happens, if they’re out of stock of a product, the cart will default to a similar product. She said I can return them and will receive an email. Multiple email conversations later, I discovered; I could only return them if they weren’t worn ( I tried on one pair so it voided the warranty and Ican only return three now), I still lost $7 in the initial shipping and handling of their mistake, and they don’t carry the 3 mm size of what I initially ordered and now I’d only get a store credit. So I’m stuck with a store credit, paying shipping and handling all over again, for a product they don’t even carry. That’s just poor business not to reimburse the customer for a product that they don’t carry. What am I gonna do with a store credit when they don’t have what I initially ordered? I should’ve been reimbursed, not given a credit for a company error. I wouldn’t have placed my order in the first place had I known they didn’t carry the product I wanted. I wouldn’t recommend this company to anyone. I’d like 4 sets of the 3 mm earrings I put in my cart or all of my money back….im more than to return the pair I tried on before I realized YOU shipped me the wrong order, with your free shipping label included.

I used to order my body jewelry from Painful Pleasures many years ago. Recently I got some new piercings and decided to re-up and order jewelry thru them. They sent the wrong items, had me take photos of what they sent. And about 2 weeks later I received the "replacement" items which were still wrong. I ended up ordering what I wanted from Etsy. Never again, Painful Pleasures. More like pain in my a$$.