Excellent
Based on 368 reviews
Panda Drum4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create the most soothing sounds within minutes. Find your stillness with Panda Drum.
Panda Drum (pandadrum.com) has 368 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
368 approved reviews, newest moderated first
Denise D.
I’m leaving a 5 star rating due to Panda’s impressive customer support. My Panda Pro arrived with a tuning defect, but after I contacted support, the resolution was efficient and quick with zero hassle and friendly communication. The replacement drum is perfect. I love the sound and so does my furry friend!
SMurphy
We had a shipping issue that was handled immediately and so very kindly by Michaela. I can’t wait to hear what my son says about the drum. I’m very excited to have him receive it as a Christmas gift. I will up date this review after that but I expect joy and gratefulness to be my feeling.
Jerry V.
After an initial error in picking an incorrect item, Diane followed up and arranged to fix the situation. Great level of personal service and great merchandise!
Teresa S.
I ordered 2 drums almost a month in advance of Christmas. While their customer service always very promptly answered my emails they weren’t able to give a firm delivery date. Eventually it became obvious the drums wouldn’t arrive in time for Christmas so I cancelled my order. They immediately refunded my payment. This review is written to share that Panda Drum has excellent customer service.
Katherine Grace B.
I ordered a Panda Drum for my granddaughter the weekend of Black Friday. My account has been duly debited, but when I went to track the order they had no record of it. I contacted them, and at first I had detailed and timely responses from "Aimee." But eventually "Aimee" ran out of steam and said she was referring me to "a human." No human has come on the scene and it has now been a week. Christmas is one week from today, and I won't have this cool gift for my granddaughter. I'm contacting my bank's fraud department when they open, and I guess I'll try to get a similar item from Amazon. UPDATE 12/22/2025 Lo and behold, my Panda Drum arrived this evening--24 days after I ordered it. This is 3x the promised delivery time, but it is here before Christmas. Of course, I had already ordered a similar drum on Amazon. I'll go ahead and raise my rating to two stars. If the drum works out well--and the communication with this company improves--I may raise it again later. I spent an awful lot of time pursuing this, for the sake of my granddaughter, and I'm still grumpy. UPDATE 12/23/25 I just received an email from the CEO of Panda Drum, who had been trying to reach me since Friday. The problem was my Shop account, which had the wrong name on it and the wrong email address. I have a friend with dementia, for whom I am POA. I must have ordered her something a while back using that account. So my debit card was charged, but confirmation went to her email address, which I rarely check. Not Panda's fault. So the order did take longer than the promised eight days, but the CEO personally made sure the drum would reach me by Christmas. He even offered me a full refund, which I declined.
Reply from Panda DrumDec 23, 2025
Hi Katherine, Thank you for updating your review. We’re genuinely sorry for the frustration you experienced around delivery — especially so close to Christmas. There was an issue with the original shipment handled by the carrier, which unfortunately delayed transit. Once this came to our attention, we took immediate action to make sure your order arrived in time, including reshipping the package with Express Delivery to ensure delivery before Christmas. We’re glad to see that your Panda Drum has now been delivered. We understand how stressful holiday gifting can be, and we appreciate your patience. We’re continuing to improve our communication and processes to prevent situations like this in the future. — The Panda Drum Team
Takarra R.
I ordered two Panda Drums because there was a deal on purchasing two, and I planned to give one to my nephew as a Christmas gift. Unfortunately, only one drum was delivered. Customer support stated the order shipped in two packages, but after checking the tracking and confirming with neighbors, only one package was ever received. As of now, the second item is still missing. This was disappointing, especially since the purchase was made specifically to take advantage of a promotion and to have a gift ready for Christmas. I hope the company resolves this promptly, but buyers should be aware of potential fulfillment issues.
Reply from Panda DrumDec 23, 2025
Hi Takarra, We’d like to clarify the situation publicly for transparency. Your order, placed in October, included two Panda Drums, which were shipped separately. According to carrier records, both shipments were marked as delivered, each with proof of delivery. At the time of delivery, we did not receive any communication indicating that an item was missing. When you reached out again nearly two months later, our support team immediately provided the tracking information for both packages and followed up multiple times to help investigate. Shortly after receiving the tracking details, this review was posted, and we did not receive any further responses from you despite several attempts to reconnect. Even so, to make absolutely sure nothing was left unresolved, we proactively reshipped the drum you indicated might be missing, despite both original deliveries showing as completed. That replacement has since arrived, and we’ve again reached out to confirm everything is now resolved, but have not heard back. We take fulfillment issues seriously and always aim to resolve concerns directly and fairly. Our team remains available if you’d like to follow up so we can close this out properly. — The Panda Drum Team
Glenda H.
The drum arrived. I am thrilled. I did not open it, much as I wanted to, because I want her to have the fun of opening the package fresh. I wrapped it in sturdy christmas wrap and mailed it today from my local post office. It will arrived well before Christmas. Mission Accomplished!!! Thanks so much for your superb customer care. I will highly recommend this website. P.S. She just called! She LOVES her Panda Drum. I think I might have to get one now for me!!
Charles R.
We had a shipping issue and Sarah jumped in and resolved it very quickly. She was responsive, professional and empathetic to our needs. In addition, the drums are very high quality and will make excellent gifts for our grandchildren. Very satisfied.
