Reply from Parker PublishersJun 11, 2025
We can confirm that your full refund was processed immediately, and your documents were deleted without delay, as you requested. Our goal is always to resolve issues swiftly and efficiently. Still, you chose to exaggerate matters and leave a negative review.
Throughout the project, our team, including Maxine, Rachael, and Hazel; maintained consistent communication with you. Every milestone was documented professionally, and you initially acknowledged the partial draft with appreciation, sharing feedback that we promptly addressed. You also spoke happily about your future projects with our project managers and expressed your satisfaction with the team’s work.
However, after receiving the final draft of Volume 1, you suddenly adopted a completely different tone. You called Parker Publishers by bad names and disrespected our project managers, despite the fact that all your feedback was handled with care and everything was well-documented.
When you raised concerns about typos, We tried to reach out several times to explain that you were reviewing the tracked changes version, where those typos had already been resolved in the final document. We made repeated attempts to discuss this over the phone and through messages, but you chose to ignore our outreach.
We have always prioritized client satisfaction and that is why we refunded you promptly and without delay. We respectfully request that you remove your negative review, as the matter was fully resolved.