Reply from ParkingmdJan 20, 2026
Hi Demi,
Thank you for sharing your experience, and we're truly sorry it left you feeling frustrated. We appreciate the opportunity to clarify a few things—both for you and for anyone reading.
First, to address the core concern: our licensed physicians sign the DMV form, not your personal doctor. We don't require a letter from your own doctor to qualify. Our board-certified, state-licensed physicians independently review your medical records and make their own clinical determination about whether you meet your state's criteria for a disability placard. If approved, they sign the official DMV form themselves.
This eliminates the 3-6 week wait many patients face trying to get an appointment with their own doctor—especially when their physician may be unfamiliar with the placard process or unwilling to sign.
Regarding medical records—X-rays, discharge summaries, and clinical notes absolutely matter. They're how our physicians verify that a patient has a documented condition that substantially limits mobility. We can't (and won't) approve anyone without clinical evidence.
Beyond the evaluation, we also mail completed, pre-filled state forms directly to patients and walk them through the entire submission process specific to their state's DMV requirements.
We're glad we were able to process your refund—our 100% money-back guarantee exists because this service isn't the right fit for everyone, particularly those who already have a doctor willing and available to complete the form quickly.
We help tens of thousands of patients every month, many of whom had been waiting months or were told by their doctors that they "don't do placard forms." We take that responsibility seriously.
If there's anything else we can help with or any questions we can answer, please don't hesitate to reach out.