Park ToolReviews of parktool.com

Exact part east to look up and order Very fast shipping

Don’t ever buy any Park bike tools. They are the worst company you could ever deal with when it comes to WARRANTY a tool please please I beg you guys to stay away from this company. It says limited warranty on the Tools website, but when you go and fill out the form then you get a really rude person that calls you or emails you telling you that you misused the tool like I told a guy there’s no instructions telling you how to use your tool is just BS. They just can’t stay behind their product. Lame.

Fantastic customer support. I broke my IB-3 within a day of ownership from me miss using the tool. Note that I am the same guy that broke his bike chain the first day of use pedaling too hard up hill while shifting gears. I admit my novice status! I contacted customer support. They quickly reached out to me and came up with a solution to take care of me! I will be purchasing more bike tools from them in the future.

I contacted Park Tool looking for a small part to repair my CN-10 cable cutter. I've owned this tool for for 7-8 years and use it regularly given I'm still partial to mechanical drive trains. The particular fixing bolt unfortunately is not available and being proprietary I'm unable to find a functional replacement. Customer service, without me asking, offered a tool replacement covering it under their tool warranty policy. I did not expect this and was ready to accept it as a wear and tear issue. I see a slough of negative reviews about product quality and customer service and have to say my experience is quite the opposite. I own 14 different Park tools acquired over the years and each one is reliable and well made. They aren't the cheapest out there but you get what you pay for.

I bought a park tool mech hanger alignment tool off Amazon think it was £74 first impression was the quality was poor then the next day I noticed on Amazon 3 other identical tools with different brand stickers on for half the price I paid. Absolutely fuming

I bought a tw5.2 wrench that was defective and their customer service claimed it was normal and functioning properly. They didn’t offer to look at it or help me at all. I’ve been a mechanic for 15 years and this is very disappointing that their products and customer service have become garbage.

PHT25 (Torx 25 t handle) snapped while torxing up a rotor bolt. Park tool say contact company I bought from as I am outside of the US. Company (CRC) no longer stocks. If you sell worldwide then they should honour the warranty. They then tried to upsell me implying I put at least 25nm through an alloy rotor bolt. I had owned it for 3 years and used it rarely. Poor quality for alot of money

Purchased a Park Tool SBS 1.2 socket and bit set in late April 2021 and used the 6mm long reach hex bit in conjunction with the Park Tool TW-6.2 torque wrench for the first time on 15 May 2021. The bit rounded off without much force at all and having been fully inserted in the hex bolt head. Wholly unsatisfactory quality from a company that puts itself out there as being the premier bike tools manufacturer in the world. The metal from which the hex bit is made seems overly soft. Will I buy any more tools from Park Tool? No! Once bitten, twice shy!