Partition KingReviews of partitionking.com

Reply from Partition KingSep 14, 2023

Due to posting this review without a name, we are not able to identify your order or lookup any issues that may have occurred. First and foremost, we sincerely regret any issues that you may have had with your order. At Partition King - we strive for 100% satisfaction. In regards to any issues you had with dimensions - we have a very strict approval procedure whereby customers are required to review, approve, and sign each page of the final shop drawings before orders are entered. Should any final measurements on the drawing have been incorrect, they unfortunately were approved and signed for on your side. This is why we emphasize that customers check and double check all dimensions for final approval - as replacements can be costly and time consuming. In regards to installation instructions - had we known you were having an issue understanding the instructions, we would have been more than happy to send over the installation video tutorials. In regards to the urinal screen - our wall hung urinal screens are industry standard. When installed properly, there should be very little sway. Should you require additional mounting support, you are more than welcome to reach out to us and we can provide a pilaster support to attach to this urinal screen. Thank you for being a Partition King customer and we look forward to serving you in the future. Amber Project Manager 800-685-7541

Reply from Partition KingAug 28, 2023

We are sorry to hear that you encountered difficulties with the installation instructions. Also, we apologize for the lengthy time it took your to separate your two projects. If you are still experiencing any difficulties or if there is anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to ensure you have the best experience possible. Amber Project Manager 800-685-7541

Reply from Partition KingApr 14, 2022

We shipped the size door that was on our shop drawings that you signed off on. We do regret that the door was not the size you wanted however had you looked closely before signing, and let us know... we could have easily remedied the door size before it shipped. Leslie Project Manager 800-685-7541

Reply from Partition KingNov 4, 2021

Gus, we appreciate both of your purchases with us, both of which you paid the "Limited Access" fee due to your ship to location being a Church without a parking lot or even a driveway that is also located in a residential side street area. Before you paid the fee, you were given the opportunity to ship to another location. However, you chose to pay the fee, a fee that is imposed by the freight carriers and not Partition King. A "Limited Access" location is an area where pickup or delivery is restricted or limited. Think of it from the driver's perspective. If the driver has to go out of their normal route area, cannot pull up to a loading dock and load or unload within 10-15 minutes, the location will be considered "Limited Access" and additional fees apply. Please search "Limited Access Delivery" on Google and you will find that this is a standard policy for ALL freight carriers, and they strictly enforce this. We simply pass this cost on to the customer as part of their freight charge in the quote. If a "Limited Access" fee is applicable, we always notify our customers up front. Leslie Project Manager 800-685-7541