PartsVuReviews of partsvu.com

Reply from PartsVuMay 15, 2026

hank you for your feedback, and we’re sorry for the frustration this situation has caused. We understand how disappointing it is to learn about a backorder after placing an order. In some cases, inventory status can change rapidly with manufacturer supply updates, and the item you ordered was unfortunately placed into a backorder status shortly after the order was processed. We do notify customers as soon as we receive that update so they can decide whether to continue waiting or cancel the order. We also want to clarify that no customer is charged without an order being successfully placed and processed at the time of purchase. The payment is authorized and captured when the order is submitted, which is standard practice for online transactions. We completely understand your concern and regret any inconvenience this delay has caused. If you would still like assistance, we’re happy to provide the most current ETA or offer alternative in-stock options that may work for your application.

Reply from PartsVuMay 15, 2026

Thank you for your feedback. We do apologize for any confusion or frustration regarding your order. To clarify, Mercury and Quicksilver are both owned by Brunswick and are not “second-hand” or unrelated aftermarket brands. Quicksilver parts are produced and distributed under the same parent company as Mercury Marine. In many cases, Mercury will discontinue a Mercury-branded part number and supersede it to a Quicksilver part number. This is not a substitution made by us or by another dealer — only Mercury has the authority to supersede and replace their part numbers, and that is exactly what occurred in this case. You did mention that another dealer previously supplied the same Quicksilver replacement, and that is because they are working from the same Mercury supersession system that all authorized dealers use. The original Mercury-branded part was discontinued by Mercury and replaced with the Quicksilver equivalent as the official replacement part. Mercury and Quicksilver are essentially the same DNA — manufactured on the same production lines, in the same facilities, under the same parent company, and overseen by the same ownership and operational structure. This was not a case of us swapping your order for a cheaper or used alternative. The Quicksilver part is the direct manufacturer-authorized replacement for the discontinued Mercury version. As previously stated, you are more than welcome to return the item, and we even provided a return label to assist with that process. However, there is no alternate Mercury-branded version available because Mercury itself replaced it with the Quicksilver version. If you would like additional confirmation, we encourage you to contact Mercury Marine directly, as they can verify the supersession and replacement information tied to the original part number.

Reply from PartsVuMay 15, 2026

Mr. and Mrs. Crawford, We are truly sorry for the frustration surrounding this situation. Regarding your order, the part was shipped from PartsVu in perfect condition and documented as such prior to shipment. We certainly understand that ordering the incorrect part for an outboard can be frustrating. However, we do rely on customers to verify fitment before purchasing, especially for high-value marine components. We also have customer service agents available throughout the week specifically to assist customers with locating the correct parts before ordering. In this case, after the initial incorrect order was placed, one of our agents did assist in locating the correct lower unit for your outboard. Although the original order was placed incorrectly, we agreed to authorize the return as a courtesy. As part of that process, the return instructions and policy were provided, which clearly state that if an item is lost or damaged during return transit from the customer back to us, the customer is responsible for the claim, as PartsVu did not cause the incorrect purchase or arrange the return shipment. Unfortunately, the lower casing of the returned unit arrived damaged, including a broken section on the point of the casing. Multiple photos and emails were provided documenting both the condition in which the item left our facility and the condition in which it was returned to us. Because the unit did not return in resellable condition, we could not in good faith send that item to another customer. We have continued to offer to return the item to you at shipping cost, and that offer remains available. Again, we are sorry for the frustration involved, but PartsVu did not ship the item damaged, nor did PartsVu cause the damage upon return. We are always happy to assist customers in the future with locating the correct parts for their outboards, even if you ultimately decide not to shop with us.

Reply from PartsVuMay 8, 2026

Thank you for your feedback. You are absolutely right, and we sincerely regret the delay you experienced with your order. Unfortunately, there was a system error that impacted the processing of your shipment. Once we became aware of the issue, we upgraded the order to next day air shipping at no additional cost and also refunded your original shipping charges. We understand how frustrating it is to wait that long and to have to call multiple times for updates, and we sincerely apologize for the inconvenience and frustration this caused. We truly appreciate your patience and the opportunity to make this right. Thank you again for your business and feedback.

Reply from PartsVuMay 15, 2026

Hello Keith, Thank you for reaching out. We did receive the returned parts and your refund has already been processed. While the listing and packaging are correct as described, we have also refunded the shipping charges as a courtesy. We did review the fittings again and they are exactly as labeled. The sizing referenced is based on the inner diameter measurement, which is standard for these fittings. In reviewing your schematic, Mercury shows two different fitting options for that application, and unfortunately the option purchased was not the correct version for your setup. We certainly understand the confusion, especially since the outer dimensions can appear different when measured manually, but the product itself is correctly packaged and labeled according to the manufacturer specifications. We appreciate your feedback and understand the frustration this caused. Please let us know if you would like assistance identifying the correct fitting option for your application and we would be happy to help.

Reply from PartsVuMay 15, 2026

Thank you for reaching out, and we do apologize for the frustration regarding your order. After reviewing the information associated with your account, the orders we are seeing from March and April both show as delivered/received. We do also see one order that experienced a delay while in transit with the carrier. Unfortunately, once a package leaves our facility, the shipping carrier does control the delivery timeline and transit process. At this time, we would ask that you please double check the order information and tracking details associated with the specific order you are referencing, as we want to make sure we are reviewing the correct shipment. If you can provide the order number in question, we would be happy to take another look for you.

Reply from PartsVuMay 15, 2026

Thank you for your feedback, and we sincerely apologize for the frustration you experienced during the exchange process. We truly do value your years of loyalty and continued business with us. After reviewing your comments, it does appear the incorrect year was selected during the ordering process, which unfortunately led to the wrong fuel filter being purchased. With outboards, even a small year change can result in completely different parts and fitments, making accurate model information extremely important when placing an order. While this was not an error on PartsVu’s end, we absolutely understand how easy it can be to miss details when ordering from a mobile device, especially on smaller screens. That is exactly why we have a dedicated customer service and parts support team available to assist customers with fitment and compatibility questions before purchase. Our goal is always to help customers avoid the inconvenience of returns, exchanges, and downtime whenever possible. We are always more than happy to verify parts, review diagrams, and confirm fitment ahead of time to ensure customers receive exactly what they need. We appreciate your feedback and your long-time support, and we hope to continue assisting you in the future.

Reply from PartsVuMay 15, 2026

Thank you for your feedback, and we sincerely apologize for any frustration or confusion regarding your order. We understand why you expected the item to ship immediately based on how it appeared at the time of purchase, and we are sorry for any misunderstanding that caused. In this case, we did send you an email the same day to notify you that the part needed to be allocated before it could ship. Once the item was released, it shipped promptly. Transit from Florida to Washington took approximately 3 business days, which is faster than UPS Ground delivery timeframes for that distance. While we understand it may have felt longer, the total timeline from order to delivery was about 6 business days. We truly do our best to keep customers informed as inventory situations change, and we regret any inconvenience this caused. We appreciate your feedback and the opportunity to clarify what occurred.