Excellent
Based on 414 reviews
Pastry Depot4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pastry Depot opened its doors in 2017, providing pastry supplies and products to enthusiasts and industry professionals alike. Chef Frances Coffey established The Pastry Depot to fulfill the need in the Atlanta area for access to high-quality pastry products, without the requirement of a membership or account with a large distributor. The Pastry Depot offers a public brick & mortar retail store, online shop with shipping across the USA, and wholesale accounts for local Metro Atlanta businesses.As a family and female-owned company, The Pastry Depot takes pride in providing its customers with the best service and products. Combining expertise of chefs on-staff with the shopping experience of a boutique shop, the goal of The Pastry Depot is to inspire those passionate about pastry by showcasing the professional-grade products available on the market.
Pastry Depot (pastrydepot.com) has 414 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Jonathan
The online ordering process is great & the products were easy to find. The in person pickup was a smooth process and the order was ready in under hour.
Reply from Pastry DepotAug 29, 2022
Thank you, Jonathan! It's great to hear you were able to take advantage of our convenient curbside pickup option and are happy with your shopping experience. We hope to see you again soon!
Thayla M.
I was impressed with all the care taken with my delivery, everything was perfect.
Reply from Pastry DepotAug 29, 2022
Thank you, Thayla! Our team takes extra care when preparing orders for our customers and are so glad to hear everything arrived to your satisfaction. We look forward to helping you with your pastry needs in the future!
jennie
Excellent product, arrived in perfect condition and they were delicious!
Reply from Pastry DepotAug 19, 2022
Thank you so much for your review, Jennie! We are so glad to hear you are happy with your purchase and service.
Deborah R.
Horrible experience. Second time purchasing and apparently you sell close to expire products and have it when purchasing but if you don't pay attention, you will not know this from anywhere else such as order confirmation or anything. Buy at your own risk. When I asked if they could ask the supplier for an extension, they said no this was not possible. Which I know is not true because I deal with many different vendors. I purchased several bags to use for my commercial bakeryy and I cannot use expired product Stacey Greenwald pretty much told me no refunds, even though it says on the website 90 day return, but apparently is not for food. Of course they just wanted to trick me into purchasing expired product and said too bad if you didn't pay attention before the check out. I've ordered almost 70 bags of this Irca Cacao powder and I was going to continue to buy more and more but now I will never buy from this company again after the horrible treatment. Now I'll have to put $500 in the trash because this company will not work with me on doing a return for unexpired product. I literally received 5 days close to expired product. How in the world would I be ok with using this? Or using it on time?
Reply from Pastry DepotAug 17, 2022
Hello Deborah - We appreciate your feedback, however this is not a truthful review. As we explained kindly and professionally in multiple emails, you purchased our last 36 units of Irca Happycao while they were on short sale for 40% off the regular price due to it nearing its best by date, which is not the same as an expiration date. We regularly put short sale products on significant discount so customers can get great deals, as they are typically still very usable and safe past their best by date. This discount was highlighted and the short sale date was very clearly displayed in all-caps, bold, red text right below the price on the product page, just as we do with any product within 90 days of its best by date. We provided you with a screen shot of the product page showing this information was prominently displayed, not hidden. We also explained that we did proactively reach out to the manufacturer to request a date extension but they declined to provide one, stating they cannot extend the best by date of a product once it has left their warehouse; this is the manufacturer’s policy and out of our control. When unable to get a refund, you requested a return and Stacey did reiterate our return policy on food products, which was also provided to you on your order confirmation, delivery confirmation, and the Shipping & Returns page of our website. We understand your frustration with overlooking the short sale information when purchasing, however falsely claiming you were tricked or treated horribly is simply untrue and unfairly damaging to our small business. As we already mentioned, customers are always welcome to reach out to us to confirm the best by date on any product prior to purchasing. Feel free to reach out if we can help you with anything in the future. Thank you.
Brittany M.
Fast shipping. Just make it in time before it started to melt.
Reply from Pastry DepotJul 25, 2022
Thank you for the review, Brittany! We appreciate your business and are so glad to hear you are happy with your Pastry Depot experience.
Ebony P.
They were awesome. I wasn’t able to pick up my items on the day I purchased them. I called and the lady who answered said it wasn’t a problem I could pick them up tomorrow. I came the next morning and she came right out my purchase. I don’t think I was waiting even five minutes. Again awesome customer service.
Reply from Pastry DepotJul 18, 2022
Hi Ebony - Thank you so much for your review! We strive to provide the best customer experience and are so glad to hear you are happy with your order and the service you received from us. We look forward to serving you in the future!
Rick O.
Product is okay, but your shipping charges are way out of line.
Reply from Pastry DepotJul 11, 2022
Thank you for the review, Rick. Though we do not have much control over the rising USPS shipping costs, we do our best to help our customers and did reach out to you with a custom shipping quote for your tart rings but did not receive a response to our emails. You are always welcome to contact us prior to purchasing to get a custom shipping quote and make sure you get the best shipping rate possible. Please let us know if we can help you with anything in the future!
Kay M.
I would like to thank everyone who made this happen. Perfectly packaged and shipped quick. The online experience was easy to navigate and my expectations were met. Thank you again and will be ordering again. Loved.
Reply from Pastry DepotJul 11, 2022
Thank you for the kind review, Kay! We do our best to make sure our customers have a great experience and love hearing we have succeeded!
