Great
Based on 406 reviews
MicroGenDX4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 58 reviews with 1 star · Clear filters
John
Nobody ever called me back.
Reply from MicroGenDXJun 3, 2026
Hi John, we sincerely apologize that you never received a return call. That is not the experience we want for our patients to have and we take this seriously. We hope we were able to address your concerns afterwards. If you ever have any questions in the future, you can call our Customer Service team directly at 1-855-208-0019 (M–F, 8 AM–8 PM Eastern) or email them at [email protected].
Lucy M.
Still waiting for results. Logged in and my account could not be found. Not very promising
Reply from MicroGenDXJun 3, 2026
Hi Lucy, thank you for your feedback. We're sorry to hear you had trouble accessing your account and had a delay in receiving your results. That's not the experience we want for our customers. We appreciate your patience and that this has since been resolved. In the future, if you experience any issues please don't hesitate to reach out to our support team at 1-855-208-0019.
Steph
This test is very expensive with no gurantees. I have been waitting for over a week. Whiles my health continue to deteriorate
Reply from MicroGenDXFeb 4, 2026
Hello, we understand how frustrating it is to be waiting for results while you’re still experiencing symptoms, and we’re truly sorry for the stress this has caused. While we do have a priority contract with FedEx, weather-related delays are unfortunately outside of our control and can still impact transit times. That said, the good news is that samples remain fully viable for testing for up to 21 days (with the exception of blood or CSF samples), so the integrity of your test is not compromised by these delays. We’d really like the opportunity to look into your specific order and talk through where things stand, please give our team a call so we can check on your results and have a direct conversation about next steps. Your health is important to us, and we’re here to help. (855-208-0019)
Joey G.
I never got my package from you guys. I spent $279 and never got it. So I'd to get it orva refund. Thank you
Reply from MicroGenDXFeb 4, 2026
Hello, we’re very sorry to hear this and understand how concerning it is to not receive a kit you paid for. Please give us a call at (855-208-0019), so our team can look up your specific order, track the shipment, and make this right as quickly as possible. We’ll ensure you either receive your kit or are properly assisted with next steps. Thank you for bringing this to our attention.
Logan
I know I have an active staph infection and this came up with nothing on that. So I’m not confident in the results.
Reply from MicroGenDXJan 29, 2026
We’re sorry to hear you are unhappy with your results! Please reach out to customer service so we can look into the details of your test.(855-208-0019)
Mary
I can't seem to log in to my account to see if you have received the test I took and sent. Fedex states it is delivered. When I go to login, it doesn't reconize me
Reply from MicroGenDXJan 14, 2026
Thank you for reaching out. We’re sorry for the trouble accessing your account and the confusion around your test status. Please contact our support team (855-208-0019) so we can help verify your account and get you logged in as quickly as possible.
Jason
Incomplete results with no follow up as to how to proceed.
Reply from MicroGenDXJan 12, 2026
Hello, if you are needing help with understanding your results please reach out to our customer support team at 1-855-208-0019 and our team will happily guide you through your results.
Ivy
I haven’t received my order
