Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About MicroGenDX
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Test was sent quickly - Wonderful - 5 stars
No notice that test results were in - N0 stars
Could not log into client portal on website to check on results - repeatedly said my email was not valid yet was sent a receipt to the email I had entered - NO stars
When called, was sent via email my results - 4 stars - copy was not clear and crisp
Person answering the phone could not get me into the portal and had no answers but did send me via my known email the results - 3 stars
Report was complete and thorough with lots of information - 5 stars
Reply from MicroGenDXOct 12, 2026
Hi Code,
We appreciate you sharing this detailed feedback! We're glad your test shipped quickly and that you found your report's results were thorough and helpful.
We apologize that getting to your results was frustrating. You should have been notified when they were ready via email, been able to log into the portal, and received a copy of your report. We've shared your experience with our team so we can troubleshoot and can improve on these features.
If you or your provider have any questions on your results or if you'd like help finding a doctor who knows MicroGenDX, you can call us at 1-855-208-0019 or email at [email protected].
We wish you good health!
MO
Molly
Mixed experience
The actual test and lab work were excellent. Customer service was extremely friendly. The process surrounding these were less impressive. I had questions about pragmatics of collection and shipping which could have been in an FAQ. I was able to figure out the meaning of my test results, but they were far from clear. Results were not complex, just presented without the consumer in mind.
Reply from MicroGenDXSep 14, 2026
Hi Molly, thank you for the detailed feedback! We're glad the test itself and our team's support met the mark.
We'd also welcome the chance to hear more about your experience with the patient results and your questions on shipping and sample collection. We're always looking to improve the experience for our patients.
At your earliest convenience, please contact our Customer Service team at 1-855-208-0019 or [email protected] to share your thoughts.
SK
Steph K.
I was impressed with the ease of…
I was impressed with the ease of completing the test and the fast turnaround, but the test results are somewhat complicated to understand. I tried setting up a consultation with a doctor with MicroGenDX and never got a call at our allotted time. I think the results should come with a walkthrough of the results by a professional.
Reply from MicroGenDXAug 3, 2026
Hi Steph, thank you for the honest feedback. We're glad the testing process itself was easy and fast, but we're sorry to hear the scheduled consultation call was missed. This isn't acceptable to us, especially as we understand that people look to the telemedicine doctor as a resource for report interpretation.
Our Customer Service team can help break down your report and help you find a doctor to treat you based on your results. We'd also like to learn more about what happened with your appointment so we can get to the bottom of it. Please call us at 1-855-208-0019 or email [email protected] at your earliest convenience.
IN
Inga
Cannot log in
Cannot log in. Does not acknowledge my email..............ever!
Reply from MicroGenDXJun 2, 2026
Hi Inga, thank you for informing us of this issue. We sincerely apologize for the login issues you've dealt with and how that's impacted your testing experience and delayed your results.
We want to make this right as quickly as possible.
Please call our Customer Service team at 1-855-208-0019 at your earliest convenience. They are available from M-F, 8 AM to 8 PM Eastern time.
We appreciate your patience and look forward to making this right.
MI
Michael
I don’t know yet because I haven’t…
I don’t know yet because I haven’t gotten the results which were advertised as arriving in 24 hrs and it’s been longer than 24 hrs….
Reply from MicroGenDXMay 28, 2026
Hi Michael, thank you for your feedback. We wanted to clarify that our 24-hour turnaround begins once your sample is received and processed by our lab, rather than the time of shipment. Recently, inclement weather has caused delays in shipments reaching out lab.
If you have any questions about your results or sample status, please don't hesitate to reach out to our Customer Service team at 1-855-208-0019—they're happy to help.
Otherwise, we hope your results provide the answers you're looking for.
MA
Mary
Website difficulties
Everyone that I spoke with on the phone was lovely, but the website for setting the password and for setting up the patient portal weren't user friendly and didn't deliver the desired results without calling your wonderful customer support personnel!
Reply from MicroGenDXMay 28, 2026
Hi Mary, thank you for your feedback! We're glad our Customer Service team could assist you through the process, but we apologize for the difficult patient portal experience. We'll share it with our team and work to improve its functionality and accessibility.
We wish you good health.
DF
DF
First Time Tester
Shipping the kit to me was very quick. The test however is a bit pickier to use. Not sure why. The test container said 2 clicks and it’s secure but it would never click. I tightened down as secure as possible and packaged accordingly and I added extra bubble wrap for secure shipping. I called and they said it should be fine. I would have thought for the price of the test 350.00+ I was expecting a bit more ease and secure testing. I sent it off so we will see how it goes. I do hope they offer a second test kit if something goes wrong. I did everything I could on my part.
Reply from MicroGenDXMay 28, 2026
Hi DF, we appreciate your feedback.
We apologize for any confusion the collection container may have caused. We understand how important it is that the testing process should be straightforward and reassuring.
That said, we're glad you spoke to our Customer Service team and they could help.
We'll pass your feedback along to our team. We hope the results provide the answers you're looking for. Wishing you good health!
AN
Ann
Love This & Usability Improvement Suggestions
I love that this is available as an option for patients.
To improve usability, update the following:
- If you were going to change 1 thing, please make the labels larger so people can write their name and information legibly on the urine cup and swab tubes. It states to use permanent marker, and most permanent markers have thicker felt tips than a pen would so it makes it even harder. And I can't imagine someone who has difficulty with handwriting due to tremors or poor eyesight. And also your users might be more likely to have issues with writing on labels, as for example, those with diabetes are more susceptible to recurrent infections and are also are more susceptible to poor eyesight. So your possible user groups might be more vulnerable to having difficulty with smaller labels.
- In Instructions For Use, it states that you should wash the area around the urethra with soap and water, and then dry with a clean tissue without touching the area with hands. But during cleaning with soap and water, clarify that it is OK to touch with hands at this stage to clarify.
- The vaginal swab hurt quite a bit to insert, likely due to the soap running down and inadvertently washing off any natural lubrication from the vaginal opening. Perhaps include some sort of solution here as I'm telling you, it really REALLY hurt.
- I was hesitant to use the sharpie because it was an unsanitized sharpie, and also I wanted to keep my hands as sanitized as possible. So I had to ask my partner to get me a sharpie, otherwise I would be walking out naked because I didn't want to touch my clothes yet!
- To add to the point above, perhaps add an "items needed" list at the top so that users have everything they need at the beginning like multiple clean tissues, sharpie, soap, etc. before beginning.
I think you might need a few usability testing sessions with user groups to really help resolve some potential issues, but this is my take from a sample size of 1.
Reply from MicroGenDXMar 30, 2026
Thank you for sharing such helpful, actionable feedback with us. It is our goal to make the testing process as seamless and painless as possible, and it’s clear from your experience that we have specific areas where we can improve. We specifically appreciate your suggestions regarding larger labels for better legibility and the inclusion of an 'items needed' list to help with the logistics of collection. Your comments regarding the instructions and the physical discomfort of the swab have been flagged for an internal review with our medical and design teams. We are grateful for your 'sample size of 1'—it’s insights like yours that drive our most important updates.
