Great
Based on 406 reviews
MicroGenDX4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 292 reviews with 5 stars · Clear filters
ANDREW
Fast turnaround, thorough report.
Reply from MicroGenDXSep 21, 2026
We appreciate your kind words Andrew. Our team works hard to turnaround results fast and to make our reporting as informative as possible. We're glad both came through for you. If any questions come up as you review your results or if you'd like help finding a doctor, our team is always happy to help. You can call us at 1-855-208-0019.
G R B.
I am a physician and use their testing for my patients and myself . They are fantastic in details, response and customer service. Most importantly they provide unique guidance to directed patient therapy !
Reply from MicroGenDXSep 17, 2026
Thank you for this thoughtful review Dr. Barr, especially sharing your perspective as a physician! Knowing the quality of our reporting and customer service has impacted you and your patients means a great deal to us. We're especially glad to hear you find the Antimicrobials for Consideration section helpful for your therapy decisions, as we've strived to make our reporting as clinically actionable as possible. We appreciate your trust and for the patient care you deliver every day!
Sam
The best test. Gives so much insights into what’s really going on
Reply from MicroGenDXSep 15, 2026
Hi Sam – thank you for sharing your kind words with us. We're glad to hear WomensKEY gave you helpful insight to understand what's going on with your infection. We appreciate your trust in us to support your health journey. If you or your doctor have questions about your results or you're looking for a doctor who knows MicroGenDX, our team is happy to help. You can give them a call at 1-855-208-0019 or email [email protected]. We wish you good health!
Samantha M.
Karen & Molly were fantastic! After my Urologist's office failed me numerous times, the ladies at MicroGen were quick to help me. They expedited my testing and I had my results the next day. The online portal is super easy to use as well. I highly recommend them!
Reply from MicroGenDXSep 10, 2026
Hi Samantha, thank you so much for sharing your experience and kind words about Karen & Molly! We'll be sure to pass along the recognition to them directly. We're glad that our team could help step in and get you the service you were looking for. We aim to provide a quick turnaround and an easy testing experience for all of our patients. If you have any questions on your report or would like to speak to a doctor who knows MicroGenDX testing, call us at 1-855-208-0019 or email at [email protected]. We wish you good health!
Brandon
I've been suffering from unknown infections for 8+ years. Ive gone through so much during this time including multiple surgeries. Microgendx was able to detect these infections and recommend treatments. If something ever happens in my life again where the doctors just aren't getting it or figuring it out, I would definitely turn to microgendx for answers. This product has basically saved my life and given me the chance to live again. I highly recommend this product if you are having unknown health issues or infections.
Reply from MicroGenDXSep 8, 2026
Hi Brandon, we're heartened by your experience and are grateful you chose to share it with us. We've worked with many patients that have had complex and daunting health conditions and respect what it takes to navigate those circumstances. We're pleased that our testing could deliver answers that helped your doctors effectively treat you and that we've earned your trust. We're very happy to hear you feel you've regained your quality of life! If you or your doctors have any questions about your results, our testing, or you'd like help in finding a doctor who has experience using MicroGenDX, our Customer Service team would be happy to help. You can contact them at 1-855-208-0019 or [email protected]. We wish you good health!
Kayla
Great experience! They gave diagnosis to a health problem I’ve been having for SIX YEARS that my doctors couldn’t figure out. I had been to 2 primary care, 4 dermatology, rheumatology, infectious disease, and immunology physicians who never told me testing like this was an option. Literally found it by accident. Then, when I sent my sample in, I also included an extra skin sample from the problem zone; a type they usually don’t take; and begged them to test it for me if possible, and they called me saying it was possible to test!! Great service and communication with their team.
Reply from MicroGenDXSep 8, 2026
Hi Kayla, we appreciate you sharing your health journey and experience with such detail! We're sorry to hear that you went so long without a clear diagnosis for your condition. We often work with patients who have faced complex infections for months or years and respect how difficult it is to navigate these experiences. We're especially glad our team was able to work with you to test that extra sample from the problem area, and that it made a difference in getting you answers. If you or your doctor have any questions on MicroGenDX testing or you'd like help getting connected with a doctor who knows our testing, you can call or email our CS team at 1-855-208-0019 or [email protected]. We wish you good health!
Thale E.
Worth the money.
Reply from MicroGenDXSep 8, 2026
Hi Thale, we appreciate you sharing your kind words! We're glad you found our testing a good value for how it supported your care. If you have any questions on your results or would like help finding a doctor, let us know at 1-855-208-0019 or [email protected]. We wish you good health!
Kim
Quick reliable service
Reply from MicroGenDXAug 31, 2026
Hi Kim, we appreciate you sharing your experience with us! We're glad that we could provide quick and helpful results to you. If you have questions or would like help finding a doctor who knows MicroGenDX, feel free to call 1-855-208-0019 or email us at [email protected].
